HP 250 Series User Manual
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HP 250 Series User Manual

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  • Page 1 User Guide...
  • Page 2 Intel, Celeron and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions of Intel Corporation in the U.S. and other Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only)

  • Page 7: Table Of Contents

    Table of contents 1 Getting started ............................. 1 Finding information ............................... 2 2 Components for the HP 250 Series Notebook ....................3 Locating hardware and software ........................... 3 Right ..................................4 Left ..................................5 Display ..................................7 Top ..................................8 TouchPad .............................
  • Page 8 Wireless button ....................... 29 Operating system controls ..................... 29 Connecting to a WLAN ........................29 Using HP Mobile Broadband (select products only) ................30 Using HP Mobile Connect (select products only) ................30 Using GPS (select products only) ...................... 30 Using Bluetooth wireless devices (select products only) ..............
  • Page 9 Using antivirus software ............................53 Using firewall software ............................53 Installing critical security updates ........................54 Using HP Client Security (select products only) ....................54 Using HP Touchpoint Manager (select products only) ..................54 Installing an optional security cable (select products only) ................54 Using a fingerprint reader (select products only) ....................
  • Page 10 TPM BIOS settings (select products only) ......................68 Using HP Sure Start (select products only) ......................69 12 Using HP PC Hardware Diagnostics (UEFI) ..................... 70 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............70 13 Specifications ............................72 Input power ................................72...
  • Page 11 Operating environment ............................72 14 Electrostatic Discharge ..........................73 15 Accessibility .............................. 74 Supported assistive technologies ........................74 Getting support for accessibility ......................... 74 Index ................................75...

  • Page 13: Getting Started

    ● is preinstalled on the computer. For more information, see Security on page Get to know your computer—Learn about your computer features. See Components for the HP 250 ● Series Notebook on page 3 Screen navigation on page 34 for additional information.

  • Page 14: Finding Information

    Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 15: Components For The Hp 250 Series Notebook

    Components for the HP 250 Series Notebook Locating hardware and software To see a list of your installed hardware: Select Start > Control Panel > Device Manager. ▲ To see a list of your installed software: Select Start > All Programs.

  • Page 16: Right

    Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 2 Components for the HP 250 Series Notebook...

  • Page 17: Left

    Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. ●...
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select Start > All Programs > HP Help and Support > HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select Start > All Programs > HP Help and Support > HP Documentation. ▲ Display...

  • Page 20: Top

    Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Components for the HP 250 Series Notebook...

  • Page 21: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ●...

  • Page 22: Button

    5 seconds to turn off the computer. To learn more about your power settings, see your power options. Select Start > Control Panel > System and Security > ▲ Power Options. Chapter 2 Components for the HP 250 Series Notebook...

  • Page 23: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the key. Using the hot keys on page Windows key Opens the Start menu.
  • Page 24 Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Chapter 2 Components for the HP 250 Series Notebook...

  • Page 25: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Bottom...

  • Page 26: Labels

    Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components for the HP 250 Series Notebook...

  • Page 27: Components For The Hp 240 Series Notebook

    Components for the HP 240 Series Notebook Locating hardware and software To see a list of your installed hardware: Select Start > Control Panel > Device Manager. ▲ To see a list of your installed software: Select Start > All Programs.

  • Page 28: Right

    Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 3 Components for the HP 240 Series Notebook...

  • Page 29: Left

    Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. ●...
  • Page 30 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select Start > All Programs > HP Help and Support > HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 31: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select Start > All Programs > HP Help and Support > HP Documentation. ▲ Display...

  • Page 32: Top

    Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 3 Components for the HP 240 Series Notebook...

  • Page 33: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ●...

  • Page 34: Button

    5 seconds to turn off the computer. To learn more about your power settings, see your power options. Select Start > Control Panel > System and Security > ▲ Power Options. Chapter 3 Components for the HP 240 Series Notebook...

  • Page 35: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the key. Using the hot keys on page Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 36 Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Chapter 3 Components for the HP 240 Series Notebook...

  • Page 37: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 38: Front

    Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. Chapter 3 Components for the HP 240 Series Notebook...

  • Page 39: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. Service label—Provides important information to identify your computer.

  • Page 40: Connecting To A Network

    Operating system controls ● Turning wireless devices on or off You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices. NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls.

  • Page 41: Hp Connection Manager (Select Products Only)

    HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following devices: Wireless local area network (WLAN)/Wi-Fi ●...

  • Page 42: Using Hp Mobile Broadband (Select Products Only)

    (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 43: Using Bluetooth Wireless Devices (Select Products Only)

    Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...

  • Page 44: Using A Modem (Select Products Only)

    Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Using a modem (select products only) A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable.
  • Page 45 To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the modem cable adapter (2). Plug the modem cable adapter (3) into the telephone wall jack.

  • Page 46: Screen Navigation

    Screen navigation You can navigate the computer screen in the following ways: Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) ● Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.

  • Page 47: Two-Finger Pinch Zoom

    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●...

  • Page 48: Entertainment Features

    Entertainment features Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components for the HP 250 Series Notebook on page 3...

  • Page 49: Using Video

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.

  • Page 50: Connecting Video Devices Using An Hdmi Cable (Select Products Only)

    Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 51: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Products Only)

    To return the audio stream to the computer speakers: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE:...

  • Page 52: Power Management

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 53: Initiating And Exiting Sleep

    CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state.

  • Page 54: Setting Password Protection On Wakeup

    Using HP Battery Check To monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in HP Support Assistant. If HP Battery Check idicates that your battery should be replaced, contact support.

  • Page 55: Displaying The Remaining Battery Charge

    ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 56: Removing The Battery

    Removing the battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery.

  • Page 57: Conserving Battery Power

    Replacing a battery HP Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.

  • Page 58: Using External Ac Power

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box.

  • Page 59: Security

    If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk...

  • Page 60: Using Passwords

    BIOS Administrator password. User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, select Start > All Programs > HP Help and Support > HP Support Assistant. Chapter 8 Security...

  • Page 61: Setting Passwords In Computer Setup

    To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Start Computer Setup. Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...

  • Page 62: Entering A Bios Administrator Password

    Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until ▲ the Startup menu is displayed, and then tap F10 to enter Computer Setup.

  • Page 63: Managing A Computer Setup Drivelock Password (Select Products Only)

    To set a DriveLock password in Computer Setup, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 64: Enabling Drivelock (Select Products Only)

    For select products, you may need to follow these instructions to enable DriveLock. Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 65: Entering A Drivelock Password (Select Products Only)

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network.

  • Page 66: Installing Critical Security Updates

    Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 67: Locating The Fingerprint Reader

    After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: Near the bottom of the TouchPad ●...

  • Page 68: Maintenance

    You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. Chapter 9 Maintenance...

  • Page 69: Identifying Hp 3D Driveguard Status

    NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.

  • Page 70: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
  • Page 71 If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when ● you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package ●...

  • Page 72: Backup And Recovery

    10 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 73: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 74: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select products only), or create system repair media (select products only).

  • Page 75: Using F11 Recovery Tools (Select Products Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 76 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...

  • Page 78: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 11 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 79: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 80: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 81: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 82: Using Hp Pc Hardware Diagnostics (Uefi)

    12 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 83 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 84: 13 Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 85: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 86: 15 Accessibility

    15 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 87: Index

    (microphone) combo jack, right side 16 fingerprint reader 54 identifying 5, 17 top 20 firewall software 53 components for the HP 250 Series fn key, identifying 11, 23 Notebook Backup and Restore 62 bottom 13 backup tools 60 display 7...
  • Page 88 HP 3D DriveGuard 56 recovery, system 62 identifying 11 updating programs and drivers regulatory information integrated webcam light, regulatory label 14, 27 identifying 7, 19 memory card 41 wireless certification labels 14, internal microphone, identifying 7, memory card reader, identifying 4,...
  • Page 89 TouchPad Windows Startup Repair, using 62 buttons 8, 20 wireless button 28 using 34 wireless certification label 14, 27 TouchPad and touch screen gestures wireless controls tap 34 button 28 two-finger pinch zoom 35 operating system 28 TouchPad gestures wireless light 28 two-finger scroll 35 wireless network (WLAN) two-finger tap 35...

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