Listen To A Page During An Active Call; Receiving Pages When You're Not In An Active Call - Polycom Trio 8500 User Manual

▪ Emergency—By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
When you enable Do Not Disturb, you receive only Emergency broadcasts, and non-emergency
broadcasts do not play or display.

Listen to a Page during an Active Call

How you handle a page when you are in an active call depends on the page priority and whether the
phone is set up to receive a page during active calls.
The following occurs when you receive a page during a call:
• For Normal pages, the page immediately plays, and you hear audio from both the active call and
the page.
• For Priority or Emergency page, the page immediately plays. You hear audio from the active call
and the page.
• If the phone is not set up to receive Normal pages during active calls, the page is displayed as
Pending.
Note: You adjust the volume of a Normal, non-emergency page while it plays, and the phone uses the
adjusted volume for all subsequent non-emergency pages. However, only your system
administrator can change the volume of an Emergency page.
Procedure
1. Do one of the following:
• For pages that play automatically during a call, hold the call to hear only the page.
• For Pending pages, select Accept or hold the call.

Receiving Pages When You're Not in an Active Call

When you receive a page and you are not in an active call, the page immediately plays, regardless of the
paging priority.
While a page plays, you can:
• Hold the page.
• End the page. This ends the page at your phone only.
• Place a new call.
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