Cisco Catalyst 6500 Series Troubleshooting Manual
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Cisco Catalyst 6500 Series Troubleshooting Manual

Cisco Catalyst 6500 Series Troubleshooting Manual

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See also: Reference Manual , Configuration Manual

Troubleshooting

During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes
through a system check. This system check also includes all the modules (for example, the MWAM) that
are installed.
If your MWAM is not powering up properly, begin troubleshooting using the procedures in this
appendix. This appendix guides you through some initial checks and procedures that can solve some
basic MWAM problems. It can also direct you to the appropriate document for detailed troubleshooting
information and procedures to solve more complex problems.
This appendix contains general problem solving information about your Catalyst 6500 switch or Cisco
7600 router and specific problem solving information about your MWAM module in the following
sections:
•
General Problem Solving, page B-2
•
MWAM Problem Solving, page B-4
•
MWAM System Error Messages, page B-6
Tip
If you cannot locate the source of the problem, contact a customer service representative for information
on how to proceed. For technical support information, see the Cisco Information Packet publication that
shipped with your product. Before you call, have the following information ready:
Chassis type and serial number
•
Maintenance agreement or warranty information
•
Type of software and version number
•
Date you received the new chassis
•
•
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate the problem
For specific troubleshooting details about the Catalyst 6500 switch or Cisco 7600 router, refer to the
Troubleshooting chapters in the following books:
Catalyst 6500 Series Switch Installation Guide—Appendix E
•
Cisco 7600 Series Router Installation Guide—Chapter 4
•
OL-7469-04
A P P E N D I X
Multiprocessor WAN Application Module User Guide
B
B-1

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Summary of Contents for Cisco Catalyst 6500 Series

  • Page 1: Troubleshooting

    A P P E N D I X Troubleshooting During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes through a system check. This system check also includes all the modules (for example, the MWAM) that are installed.

  • Page 2: General Problem Solving

    General Problem Solving As you start your problem solving, you first look at the way your Catalyst 6500 switch or Cisco 7600 router is responding during power up. The key to problem solving is to isolate the problem to a specific subsystem by comparing what your switch or router is doing to what it should be doing.

  • Page 3: Environmental Monitoring

    Switch or router powers on and boots only when a particular cable is disconnected. • There may be a problem with the module or cable. Refer to the Cisco Information Packet – publication for warranty information, or contact customer service.

  • Page 4: Mwam Problem Solving

    Module Seating Note All Catalyst 6500 series switches and Cisco 7600 series internet routers support hot swapping, which lets you install, remove, replace, and rearrange the modules without turning off the system power. When the system detects that a module has been installed or removed, it runs diagnostic and discovery tests automatically, acknowledges the presence or absence of the module, and resumes system operation with no operator intervention.

  • Page 5: Verifying The Mwam Configuration

    “Software Description” section on page 1-7 for more details): show cdp entry * You can also execute the following command at the Supervisor to determine the MWAM Cisco IOS image name: session slot x processor [2-6] Then issue the following command:...

  • Page 6: Maximum Buffer Allocation For Complex 0 Cpus

    Error Message %MWAM_FILESYSTEM-3-FC_FLASH_WRITE_ERROR: Cannot write to bootflash file system: Explanation The router cannot write to the bootflash. If the problem occurred while executing a CLI command, try the command Recommended Action again. If problems persist, contact Cisco technical support. Multiprocessor WAN Application Module User Guide OL-7469-04...

  • Page 7: Flash Error Messages

    “OUTPUT_INTERPRETER.” Also perform a search of the Bug Toolkit “BUG_TOOLKIT.” If you still require assistance, open a case with the Technical Assistance Center via the Internet “TAC_CASE_OPEN,” or contact your Cisco technical support representative and provide the representative with the gathered information.

  • Page 8: Nvram Error Messages

    “OUTPUT_INTERPRETER.” Also perform a search of the Bug Toolkit “BUG_TOOLKIT.” If you still require assistance, open a case with the Technical Assistance Center via the Internet “TAC_CASE_OPEN,” or contact your Cisco technical support representative and provide the representative with the gathered information.

  • Page 9: System Error Messages

    “OUTPUT_INTERPRETER.” Also perform a search of the Bug Toolkit “BUG_TOOLKIT.” If you still require assistance, open a case with the Technical Assistance Center via the Internet “TAC_CASE_OPEN,” or contact your Cisco technical support representative and provide the representative with the collected information.
  • Page 10 Appendix B Troubleshooting MWAM System Error Messages Multiprocessor WAN Application Module User Guide B-10 OL-7469-04...

This manual is also suitable for:

Catalyst 7500 series

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