Requesting A Hardware Replacement - Dell S60 System Manual

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:
Step Task
Determine the part number and serial number of the component. To list the numbers for all components installed in
1
the chassis, use the show hardware command.
Request a Return Materials Authorization (RMA) number from the Technical Assistance Center (TAC) by opening a
2
support case. Open a support case by:
• Using the Create Service Request form on the iSupport page (refer to
• Contacting Dell Networking directly by E-mail or by phone (refer to
Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and E-mail address.
• A description of the failure, including log messages. This generally include:
– Output from the show tech-support [non-paged] command (This report is very long so set the storage buffer in
your terminal program to high.)
– Output from the show logging eventlog [unit] command, where the unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of show tech-support [non-paged]
command.)
– Console captures showing the error messages
– Console captures showing the troubleshooting steps taken
– Saved messages to a syslog server, if you use one
Contacting the Technical Assistance
Contacting the Technical Assistance
Technical Support
Center).
Center).
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