Is an external device not working?
If an external device does not function as expected:
■
Turn on the device as instructed in the device documentation.
Some devices, such as monitors and printers, must be turned
on before the computer is turned on.
■
Verify that
❏
All device connections are secure.
❏
The device is receiving electrical power.
❏
The device, especially if it is an older one, is compatible
with your operating system. For compatibility
information, select Start > Help and Support, or visit
the Web site of the device manufacturer or provider.
❏
The correct drivers are installed and updated. Drivers
may be available on a CD included with the device or on
the Web site of the device manufacturer. For more
information about updating drivers, select Start > Help
and Support.
Getting Started
DRAFT Revised: 8/26/05
File: Chap3.fm
PN: HP-403067-001
h p C O N F I D E N T I A L
Troubleshooting
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