Is Software Functioning Abnormally - HP Compaq Series Getting Started

Troubleshooting

Is software functioning abnormally?

If the software becomes unresponsive or responds abnormally:
■
Restart the computer:
❏
In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏
In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (The Turn Off Computer
button may be called the Shut Down button, depending
on the network connections.)
If you cannot restart the computer using these procedures,
refer to the next section,
■
Run a virus scan. For information about using the antivirus
resources on your computer, refer to
from
3–4
DRAFT Revised: 8/26/05
File: Chap3.fm
PN: HP-403067-001
viruses" in the Chapter 2, "Next steps."
h p C O N F I D E N T I A L
"Is the computer
"Protect the computer
unresponsive?"
Getting Started