Getting Help - Kyocera K323 User Manual

82-N8865-1EN.book Page 62 Friday, August 18, 2006 5:47 PM
14 G H
ETTING ELP
Customer support
Verizon Wireless's customer support department
may be accessible directly from your phone when
you dial a number such as *611. They can answer
questions about your phone, phone bill, call
coverage area, and specific features available to
you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
.
www.verizonwireless.com
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone's electronic serial number (ESN).
– To locate the ESN select
→
Settings & Tools Phone Info
and scroll down to ESN:
SW Version
for the 11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
62
Phone accessories
Contact Verizon Wireless, or call 800-349-4188
(U.S.A. only), 858-882-1410, or visit
www.verizonwireless.com
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
visit
beta.kyocera-wireless.com
→
Menu
→
.
.

Getting Help