BenQ PD Series User Manual page 65

Thunderbolt™ 3 connection
When single monitor is connected, no video or audio output from the laptop with
Thunderbolt™ 3 connection.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the laptop properly.
See Connectivity of Thunderbolt™ 3 port on your monitor on page 13
information.
• Check if the input source has been selected to Thunderbolt 3 from Input > Signal Input.
• Check if it is either Thunderbolt™ 3 port or USB-C™ port used on the computer for
connection. If a USB-C™ port is used, make sure the port supports video signal
transmission.
KVM Switch
No response after selecting KVM Switch > USB Upstream.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the second video
source properly. See
• Check if the input source has been selected to the second video input from KVM Switch >
Video Input.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
Connect the PC video cable. on page 16
www.BenQ.com
for more information.
for more support and local customer service.
for more
Troubleshooting 65