Factory Defaults Reset; Communicator Reset/Update; Firmware Update; Communicator Troubleshooting - DSC 3G2080 Installation Manual

Factory Defaults Reset

Reset the programming options for the communicator to the factory settings by installing the hardware jumper. Perform the fol-
lowing steps to reset the communicator:
NOTE: A jumper is required on AUDIO/DEFAULT pins 4 and 5 to reset the hardware values.
1. Remove panel front cover.
2. Locate the AUDIO/DEFAULT 5 pin connector on the communicator board (see Figure 3).
3. Apply a jumper to short the hardware default pins 4 and 5.
4. Remove AC and DC power from the panel and then reapply power to the panel.
5. Wait until the two green LEDs on the communicator begin flashing rapidly.
6. Remove the jumper from the hardware default pins 4 and 5 (green LEDs will stop flashing).
7. Replace the panel cover.
NOTE: The communicator has now been reset to the factory default values.

Firmware Update

The firmware of the device can be updated over cellular or Ethernet (remote or local updating):
When the firmware update begins, all 4 LEDs are ON.
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During the firmware update process, the LEDs will cycle in a chaser pattern.
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During the firmware update process, the chaser pattern will briefly pause and resume again. This indicates firmware veri-
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fication check has passed, and application update will begin.
After a successful update, the unit will automatically restart.
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Should the update fail, all 4 LEDs will flash ON, then OFF together at 1 second intervals.
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NOTE: If the firmware update fails, restart the communicator by cycling power. For persistent update failures, contact the dealer.
Trouble indic- Trouble
ation Indicator Digit
No Indication N/A
Yellow LED
N/A
– ON Solid
Trouble LED
02
– 2 Flashes
Yellow LED
05
– 5 Flashes
Yellow LED
06
– 6 Flashes

Communicator Reset/Update

Communicator Troubleshooting

Table 8: Trouble Indications
Possible Causes
Check the power connections between the panel and the
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communicator.
No Power
Confirm PC-LINK cable is properly installed between communicator
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and panel.
Confirm that cellular network service is active in the area.
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Ensure the antenna is securely connected to the radio. Check
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antenna stub cable is securely connected to the radio.
No Signal
If an external antenna is used, ensure the antenna is securely
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screwed on to the antenna cable connector. Check external antenna
for damage or open/short.
Check section [382] toggle option[5] is ON (Alternate Communicator
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Panel
Enabled).
Supervision
Ensure the PC-LINK cable between the panel and communicator is
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Trouble
connected properly (not reversed) and is securely in place.
Confirm that cellular service is available and active in the area.
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Check all antenna connections.
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Ensure average radio signal strength is CSQ 5 or higher. (See Table
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7 ).
Ensure the SIM card is properly inserted into the SIM card holder.
Cellular Trouble
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Ensure the SIM card has been activated (could take up to 24 hrs after
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install).
If this trouble persists, relocate the panel (and communicator) or
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install an external antenna extension kit.
Check with the ISP to confirm Internet service is active in the area.
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Ensure the Ethernet cable is securely inserted into the RJ45 jack of
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the communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is OFF,
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Ethernet Trouble
start the hub/router/switch.
If DHCP is used, ensure that the unit has an assigned IP address from
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the server. In Section [851] [992] verify a valid IP address is
programmed. If not, contact the network administrator.
Trouble Possible Solution
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