Siemens M55 User Manual page 59

13 - reference
4.2.3 the phone is not registered and
connected to the Orange network
in your name;
4.2.4 at the time of loss, theft or
damage the phone was not being
used or in the possession of you
or an authorised user.
5 Premium Payment
Insurance cover will cease if any premium is
not paid on the due date. Your phone will not
be replaced or repaired if any sum is due by
you to Orange.
6 General
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
Wherever possible, reasonable efforts
will be made to ensure that the
replacement phone is of the same or
similar specification.
6.2 Replacement phones may be
supplied from refurbished stock that
have been tested and are fully
functional.
6.3 In the event of a claim you are only
entitled to repair or replacement (at the
option of Orange) of your phone. There
is no entitlement to any monetary
settlement under the terms of the
Orange Care insurance policy.
6.4 The insurance period will be unaffected
by the replacement of your phone and
will continue to apply from the date the
insurance first came into force.
6.5 Should you find a phone that you have
reported lost or stolen before you have
received a replacement, you must
report this to Orange immediately so
13.15
that the delivery of the replacement can
be cancelled. If you fail to do so we
reserve the right to impose a charge for
any attempt to deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or malicious
damage the original phone must be
returned to Orange.
6.7 When a replacement phone has been
supplied because of loss or theft, if the
original phone is subsequently
recovered it must be returned to
Orange as it is the property of the
insurer.
6.8 If there is reason to believe that you
have not taken reasonable care of your
phone any claim may be referred to
chartered loss adjusters in order to
carry out a special investigation into the
circumstances of the claim. No free
replacement or repair will be provided
unless and until the adjusters confirm
your claim.
6.9 If Orange believes that you have
persistently failed to take reasonable
care of your phone your cover may be
cancelled.
6.10 Orange may at its option require you to
return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
reasonably requests in connection with
the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
replacement if you have not complied
with the terms of the insurance policy
and of Orange Care.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or theft
to the relevant local authority and to
Orange as soon as possible but in any
event as soon as reasonably
practicable after you discover loss, theft
or malicious damage. A replacement
phone will not be sent to you until you
return to the United Kingdom.
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