Siemens M55 User Manual page 44

10 - ensure your phone is secure
Orange Care
Life's difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
With Orange Care you get:
Worldwide cover against loss, theft,
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accidental or malicious damage and
handset breakdown.
A replacement phone of the same
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model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
The same number and the same service
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on your replacement Orange phone that
you enjoyed on your old one, so you're
never out of touch for long.
To get Orange Care call 158 free from your
Orange phone.
Note: Orange Care includes insurance and
warranty which is subject to terms and
conditions and exclusions as stated in
chapter 13.
To find out if you are covered by Orange
Care or for more information call 158
from your Orange phone.
Protecting your phone
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help protect
your phone:
Don't leave your phone unattended in a
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public place.
Don't leave your phone in a vehicle.
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If this can't be avoided, please make
sure it's locked in the boot or locked in
the glove compartment.
Never loan your phone to someone else.
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How to claim:
Report the loss, theft or damage to
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Orange as soon as possible.
10.1
Loss, theft or malicious damage claims
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must be reported to the police
immediately (or as soon as possible
within 24 hours of discovery).
To make a claim or to have your phone
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free barred to prevent unauthorised use
simply call Business Customer Services
on 07973 100
To speed up your claim make a note of
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the key facts before calling, eg, time of
theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
information that Orange reasonably
requests in connection with the
replacement of your phone.
Remember, if your phone is stolen or
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maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
Once your claim is agreed, Orange will
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despatch your replacement phone. Please
see section 13.1 in the Orange Care terms
and conditions for more information.
manufacturer's warranty
If you do not have Orange Care you still
receive a 12-month manufacturer's
warranty which covers you against phone
faults. Please call
158.
ensure that only authorised
people can use your phone
If your phone's SIM Card PIN is activated
a four-digit PIN (Personal Identification
Number) will be requested each time you
switch your phone on. This PIN is preset to
1111. To increase your phone's security
you can change the PIN to a number only
you know.
To activate your SIM Card PIN:
1 Press Menu and scroll to Setup. Press
Select. Scroll to Security and press
Select.
2 Codes is highlighted. Press
10.2
158 for more details.
Select.