Siemens M55 User Manual page 58

13 - reference
3.2 Your claim must be reported to Orange
as soon as possible but in any event
not more than 24 hours after you
discover the loss, theft or damage.
In respect of claims arising outside the
United Kingdom please refer to Clause
6.14. To make a claim you must
provide the following:
3.2.1 the crime reference number in
respect of theft or malicious damage
claims or the lost property reference
number if the phone has been lost;
3.2.2 full details of how the loss, theft or
damage occurred; and
3.2.3 any other information and evidence
as may reasonably be requested by
Orange regarding the cause of loss
or damage.
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
all reasonable precautions to safeguard
it against loss, theft or damage. An
authorised user is the Orange
registered customer, other users
officially notified to Orange by the
customer and authorised by Orange,
the registered Customer's
spouse/partner, members of his/her
immediate family all of whom would
normally reside at the registered
customer's address and employees of
the registered customer who use the
phone with permission of the customer.
For the purposes of this insurance
'registered' means you must provide an
IMEI and SIM number for each phone
you own.
Exclusions
4
4.1 A replacement or repair will not be
provided under the terms of the
insurance where the loss or damage is
caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation, rusting
or oxidisation, atmospheric or
13.13
climatic conditions or other
gradually operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or
modification;
4.1.4 defective materials or workmanship
covered by the manufacturer's
warranty;
4.1.5 breakdown of or interruption to the
network service;
4.1.6 loss of use or consequential loss of
any kind;
4.1.7 cosmetic damage which does not
impair the normal functions of the
phone;
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an unattended
vehicle unless the item was in a
locked boot or locked glove
compartment and the vehicle itself
was securely locked;
4.1.10 any wilful act, neglect or failure to
take reasonable care by you or
any authorised user or any wilful
act or neglect carried out at the
direction or instigation of you or
13.14
any authorised user;
4.1.11 disregard of manufacturer's and/or
operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or other
aerial devices travelling at sonic or
supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
4.2.1 Orange has reason to believe you
have made a fraudulent claim;
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;