Set Up Do Not Disturb; Enable Agent Greeting - Cisco 7800 Series Administration Manual

Set Up Do Not Disturb

Step 14
To add a third-party AS-SIP phone, choose Device > Phone > Add New
The phone Add list displays the third-party AS-SIP phone as an available choice.
The device configuration fields are the same as those for Cisco phones.
Set Up Do Not Disturb
When Do Not Disturb (DND) is turned on, either no audible rings occur during the ringing-in state of a call,
or no audible or visual notifications of any type occur.
You can configure the phone with a phone-button template with DND as one of the selected features.
For more information, see the do not disturb information in the documentation for your particular Cisco
Unified Communications Manager release.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the phone to be configured.
Step 3 Set the following parameters.
• Do Not Disturb: This check box allows you to enable DND on the phone.
• DND Option: Ring Off, Call Reject, or Use Common Phone Profile Setting.
• DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when
Step 4
Select Save.
Related Topics

Enable Agent Greeting

The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the
beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent
can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.
When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute
until the greeting ends or the agent can answer the call over the greeting.
All codecs supported for the phone are supported for Agent Greeting calls.
For more information, see the barge and privacy information in the documentation for your particular Cisco
Unified Communications Manager release.
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
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DND is active.
Note This parameter is located on in the Common Phone Profile window and the Phone Configuration
window. The Phone Configuration window value takes precedence.
Cisco Unified Communications Manager Documentation, on page xiii
Cisco IP Phone Administration