Polycom VVX 501 Long Format Manual
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Also See for VVX 501:
- Quick start manual (14 pages) ,
- Welcome manual (9 pages) ,
- Instructions (4 pages)
Table of Contents
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Polycom VVX 501 & VVX 601
Long Format Guide
The Long Format Guide has detailed information on the most popular features. There are also
videos and quick tips available at impulse.net/begin.
Table of Contents
Phone Layout ........................................................................................................................................... 2
Reading the Guide ................................................................................................................................... 2
Compare the VVX Media Phone Models ................................................................................................. 3
Onscreen Navigation ............................................................................................................................... 4
SAVING NUMBERS FROM RECENT CALLS AS FAVORITES ........................................................................ 6
How to Use Your ClearStar Phone ........................................................................................................... 7
Placing a Call ............................................................................................................................................ 7
Answering the Phone .............................................................................................................................. 7
Call Hold................................................................................................................................................... 8
Voicemail ................................................................................................................................................. 8
Call Transfer ............................................................................................................................................. 9
Three-Way Calling/Conference Call ...................................................................................................... 11
Call Forward........................................................................................................................................... 13
Call Park ................................................................................................................................................. 15
Adjusting the Volume on the Phone ..................................................................................................... 17
Changing the Ring Type ......................................................................................................................... 17
Missed Calls - Clearing Alert .................................................................................................................. 17
Clean Screen .......................................................................................................................................... 18
Phone Reboot ........................................................................................................................................ 18
Video Calling .......................................................................................................................................... 19
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Table of Contents
Related Manuals for Polycom VVX 501
Summary of Contents for Polycom VVX 501
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Page 1: Table Of Contents
Polycom VVX 501 & VVX 601 Long Format Guide The Long Format Guide has detailed information on the most popular features. There are also videos and quick tips available at impulse.net/begin. Table of Contents Phone Layout ............................2 Reading the Guide ........................... 2 Compare the VVX Media Phone Models .................... -
Page 2: Phone Layout
Phone Layout Message Waiting Light Messages & Recent ( Onscreen Buttons ) Your Extension Home Button Softkeys (Along bottom Headset Button of display) Speakerphone Button Mute Button Volume Buttons Speakerphone/Microphone Reading the Guide The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint. We will refer to three kinds of buttons: ... -
Page 3: Compare The Vvx Media Phone Models
All phones feature Polycom HD Voice Technology with more than twice the clarity of ordinary phone calls, full-duplex speakerphone, message-waiting light, redial, call history, and mute. -
Page 4: Onscreen Navigation
Onscreen Navigation There are several ways to access these options and we’ll show you short cuts to each. If you tap the Clock icon at the top left, the softkeys change to: Dialpad Directory Recent Favorites Dialpad The dialpad menu will appear when you start dialing a phone number or lift the handset. - Page 5 Directory There are two separate directories the phone can access. The first directory is the phone’s native directory labeled Contact Directory. You can save numbers yourself by directly entering them or saving them from Recent calls. See below for details. The second directory is the ClearStar Directory.
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Page 6: Saving Numbers From Recent Calls As Favorites
Favorites Favorites are useful if you have a small group of numbers you call regularly. You can save a phone number or a Feature Access Code to the phone and add it to a Favorites list. SAVING NUMBERS FROM RECENT CALLS AS FAVORITES ... -
Page 7: How To Use Your Clearstar Phone
How to Use Your ClearStar Phone The phone has a touch screen and takes a little getting used to. If you find yourself at an odd screen, tap the Red Handset icon to hang up and/or press the Home button once or twice to return to the main menu. -
Page 8: Call Hold
TO ANSWER A SECOND CALL/CALL WAITING A second incoming call will be indicated by both an audible beep and an onscreen display of Incoming Call. To answer the second call: Let your first caller know you want to pick up another call, then ... -
Page 9: Call Transfer
Dial the voicemail portal telephone number Enter your extension Enter your passcode and press Pound (#) TO CHECK A GENERAL VOICEMAIL BOX Tap the Envelope icon (top left) Press Star (*) Dial the general voicemail box extension, then the passcode followed by Pound (#) Note: To clear the Message Waiting indicator ... - Page 10 CONSULTED TRANSFER This will allow you to let the person receiving the call know who is on the line before completing the transfer. YOUR Caller ID information will be presented to the receiving party. While on a call, tap the Transfer softkey ...
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Page 11: Three-Way Calling/Conference Call
CHANGING TRANSFER DEFAULT If you do many more blind transfers than consulted transfers, you can change the default transfer type to blind. Press the Home button Tap Settings (the Gear icon) Press 1 on keypad or tap onscreen Basic ... - Page 12 When you finish speaking with everyone, tap the End Call softkey to be certain everyone is disconnected. SIX-WAY CALLING If you have the executive seat, you have six-way calling. To create a six-way call: Place your first call Press Conference ...
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Page 13: Call Forward
Call Forward If you will be out of the office, you may send your calls to another extension or a number outside of the office system, including your mobile number. Any new voicemail messages will be left on the forwarding destination voicemail, not your office line. There are three types of Call Forward: ... - Page 14 To disable While the phone is idle, dial *73 Press the Speakerphone button Listen for the prompt, “Call Forwarding Always Service has been deactivated successfully. Thank you.” The call will automatically disconnect To confirm the Call Forward Always setting ...
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Page 15: Call Park
Press the Speakerphone button Listen for the information. Call Forward No Answer is activated to voicemail by default The call will automatically disconnect Call Park Call Park can be a confusing concept, but it is actually very simple to use. Call Park places a call on a special type of hold that allows it to be picked up from any phone throughout your office, rather than only from YOUR phone. - Page 16 Park Zone When using Park Zones, the Park Zone button(s) will appear below your extension. The benefit of this feature is the buttons appear on all phones across the office, and a parked call will light up red on each of them. PARK ZONE - PARK While engaged in one call: ...
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Page 17: Adjusting The Volume On The Phone
Phone-Top Features Adjusting the Volume on the Phone Note: These buttons are located at the bottom of the phone. While the phone is idle, the Volume buttons adjust the ringer While on the Handset, Headset or Speakerphone, the Volume buttons adjust the volume for that mode Changing the Ring Type To change the ring type... -
Page 18: Clean Screen
To ensure your call list includes your missed calls, while viewing the call list: Tap the Funnel icon Select All Calls or Missed Calls to return to the Recent Calls List Clean Screen To clean your touch screen without accidentally calling someone or activating features on the phone ... -
Page 19: Video Calling
Note: The reboot process is complete when the idle display and current time are on the screen. Video Calling For Video Calling, you’ll need the Polycom Camera. There is a black tab in the top of the phone. Removing that tab will reveal a USB outlet for the Polycom Camera. Setup Video Calling has many facets. - Page 20 you are not transmitting video you are on a call with a non-video phone you have placed a caller on hold the opposite end has placed you on hold No light indicates: the shutter is closed ...