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Troubleshooting
Problem
Nothing appears on the
display.
The out-of-service icon ( )
appears.
Nothing happens when you
press the buttons.
The call does not go through.
You can hear the other party,
but the other party cannot
hear you.
You hear the other party
only faintly.
The call is cut off
("dropped").
You hear an alternate high/
low tone.
You forgot the lock code.
You hear a fast busy tone.
You cannot place or receive
calls.
6_CM_Z200
Cause/Remedy
• The phone is off. Turn the phone on.
• Battery is fully discharged. Recharge the battery.
• The phone is outside the service area, or the
signal is too weak. Extend the antenna fully.
• The buttons may be locked.
• The phone may be locked. Enter the lock code to
unlock the phone.
• Check the signal strength.
• If the
icon is displayed, there is no service.
See above.
• Check the number.
• Press
.
SEND
• Listen for a busy signal.
• The microphone may be muted. Unmute the
microphone.
• Adjust the earpiece volume. If possible, also
reduce the noise around you.
• You could be outside the coverage area. Redial
the number. If the problem continues, contact
your carrier. Also see "The out-of-service icon ( )
appears" on page 88.
• You are attempting to use the phone in an area
without service.
• Extend the antenna fully.
• Let the
icon disappear, then try to dial.
• Try 0000, 1234 (commonly used as defaults), or
the last four digits of your own number.
• See your authorized dealer or service provider.
• This can result from any one of the following:
– The phone is improperly programmed.
– The phone is out of range.
– All channels are busy.
– The antenna is broken or damaged.
• Make sure that the phone is turned on, and that
the out-of-service icon is not displayed.
• Check the system settings.
If you are roaming, consult your service provider
concerning roaming agreements.
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6/8/98, 9:28 AM
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