Troubleshooting - Sanyo DS19500 Owner's Manual

TROUBLESHOOTING

Before calling for assistance, please look for the condition that most closely resembles your problem
in the following charts, then follow the instructions for that condition. Visit our web site at
www.sanyoctv.com
TV Turns off by itself
Check antenna
connection.
No Picture or Poor Picture
Change Channels
Poor color or no color
Change Channels
My TV screen is solid blue
Press the GAME
(INPUT) key.
I don't recognize words in the on-screen menu
Press the RESET key twice
(personalized settings will
be reset to factory defaults).
or call toll free 1-800-877-5032.
Was the connector loose or disconnected?
Yes. Problem could be auto shutdown due to loss of signal. (See page 4.)
No. Press the POWER key.
Did the TV come on?
Yes. Sleep Timer may have been set.
No.
Is picture ok?
Yes. Problem is with signal (station, cable, or satellite reception).
No. Turn off household/shop appliances such as, vacuum, blender, drill, etc.
Did picture improve?
Yes. Problem was interference from an appliance.
No.
Is color better?
Yes. Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment.
Did color improve?
Yes. Antenna was not adjusted properly for the channel you're watching.
No.
Did the Blue Screen disappear?
Yes. The TV was in the Game/Video mode. (A Blue Screen will appear when the Video
mode is selected and there is no video signal being detected.) Your AV equipment
may be turned off or unplugged.
Do you recognize the menu words now?
Yes. A language other than English was selected.
Unplug the TV for a few seconds. Reconnect and press POWER.
Adjust antenna direction/alignment. / Press the RESET key twice
(personalized settings will be reset to factory defaults).
Press the RESET key twice (personalized settings will be reset to
factory defaults).
(Continued
on page 16.)
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