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iR ADV C5500 series Advance Maintenance Guide
Procedure
C4
Check Service Log
C5
Check System
Software Version
If Snapshot was used
successfully, skip steps C5
through C8
C6
Check Service history
Detail
1. Check Service Log
1. Check System Software Version
COPIER>DISPLAY>VERSION
General Population: Update the system software to
latest version.
FXO: Verify the current Fedex Firmware is installed.
Check
1.
Check ERR/JAM history
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
Check
Note
Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn't been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
Point:
The latest firmware version should be installed on
the machine. Please visit e-Support for the
latest version.
Update
Address all Error and Jams.
Time
Visual Check
1
min
Visual Check
Update
20
min
Visual Check
1
min
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