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Symptom
You cannot poll another
machine.
The fax you receive has got
blank spaces or you received
poor-quality copy.
Poor-quality copy
Are some of the words on the
fax you receive stretched?
There are lines on copies or
documents you send.
The machine dials a number,
but fails to make a
connection with another fax
machine.
You cannot store a document
in memory.
Blank areas appear at the
bottom of each page or on
other pages, with only a small
strip of text printed at the top.
Cause and Solution
• The fax machine you are polling may be using a poll
code.
• The machine sending you the fax may be faulty.
• The fax machine sending you a fax may have a dirty scan
glass.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The cartridge toner may be empty.
• You may run the adjust shading in maintenance.
• The machine sending you the fax had a temporary
document jam.
• Check your scan glass for marks, and clean it. See
page 3.11.
• The other fax machine may be turned off, out of paper,
or cannot answer incoming calls. Speak with the other
machine operator and ask them to sort out the problem.
• There may not be enough memory to store the
document. If the display shows a 'MEMORY FULL'
message, delete any documents you no longer need
from the memory, then restore the document.
• You may have chosen the wrong paper settings in the
user options set up. See page 2.42 to choose the proper
paper size.
3.9
Troubleshooting
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