Test The Cable Modem Connection; Set Up An Internet Connection - Motorola SURFboard SB6183 User Manual

Installing Your Cable Modem

Test the Cable Modem Connection

Although your computer may already be configured to automatically access the Internet, you should
still perform the following cable modem connectivity test to verify that your devices were connected
properly:
1. Power ON your computer and then log in.
2. Check that the Power, Receive, Send, and Online front panel LEDs on your SB6183 light up in
sequential order. See
If an LED did not light up, see
Technical Support at 1-877-466-8646 for assistance.
3. Contact your service provider to activate (provision) your SB6183.
Note: Your service provider may allow for automatic activation which will automatically launch their
special website when you open a Web browser.
4. After your SB6183 is provisioned, open a Web browser (e.g., Internet Explorer, Google Chrome,
Firefox, or Safari) on the computer connected to your SB6183.
5. Type a valid URL (for example,
The ARRIS website should open. If it did not open, do any of the following:
ο See Troubleshooting Solutions
ο
Contact your service provider for assistance.
ο
Manually set up the network options on your computer to access the Internet. See below for
more information.

Set Up an Internet Connection

IMPORTANT! Your computer may already be configured to automatically access the Internet. If
so, do not change the network options on your computer before contacting your
service provider for assistance.
If you cannot access the Internet after installing your SB6183, you may have to manually configure your
computer network options to connect to the Internet. Please contact your service provider for
assistance.
SURFboard® SB6183 DOCSIS 3.0® Cable Modem • User Guide
365-095-24153 x.1
Front Panel for additional LED status information.
Troubleshooting Solutions
www. arrisi.com) in the address bar and then click or press
for more information.
for more information or call ARRIS
.
Enter
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