Troubleshooting - Alcatel 2038A Quick Start Manual

There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes accepted), wireless
carrier's name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Check the warranty repair status by going online with the RMA
number on web portal.
Troubleshooting ������������������
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
operation.
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) the battery for optimal
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• You can reset by long pressing the # key and the power on/
off key under power off mode. ALL User phone data: contacts,
messages and files will be lost permanently. It is strongly
advised to fully back up the phone data and profile before
formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone using the power
key and the # key
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone using the power
key and the # key
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the power
key and the # key
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it's dirty
• Make sure your battery is inserted properly before plugging
in the charger
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
• 20 minutes to display the battery charger indicator on the
screen
• Make sure charging is carried out under normal conditions
(0°C to +45°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or "No service" is
displayed
• Try connecting in another location
• Verify the network coverage with your carrier
key
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