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Troubleshooting
Symptoms and remedies
Symptom
The printer cannot be
turned on.
Although the print com-
mand was issued, the
printer does not print.
A paper misfeed has
occurred.
Even after the misfed
paper was removed, the
error cannot be cleared.
An indicator light is lit or
flashing.
26
Remedy
Press and hold the power switch for a short
period of time ( see page 12).
The rechargeable Li-ion battery needs
recharging ( see page 7).
With a Bluetooth connection:
· Make sure a valid Bluetooth connection is
available to the computer or mobile device
(see the instruction manual for the computer
or mobile device).
· Make sure another computer or mobile
device is not transmitting data to the printer
using a USB or Bluetooth
( see page 17).
With a USB connection:
· Check the printer is securely connected to
the computer or mobile device with the USB
cable.
· Make sure another computer or mobile
device is not transmitting data to the printer
using a USB or Bluetooth
( see page 17).
Remove the misfed paper carefully (page 22).
Clean the paper feed roller and remove paper
powder ( see page 21).
There may still be some torn paper in the
printer. Contact your Brother dealer or Brother
Customer Support. ( See the Product Safety
Guide.)
See Indicator Lights on page 8.
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