System Overview; Troubleshooting - Extron electronics DMP 128 Plus C V Configuration Manual

Ringcentral configuration guide digital matrix processors
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DMP 128 Plus C V / C V AT – RingCentral

3.7 System Overview

Once all required lines have been registered to RingCentral, use the Home tab to view a
summary of the system, as required. In the example below, one of two registered lines (line 3)
is currently in an active call. Appearance-specific (caller-specific) details for active calls can be
accessed by clicking on the corresponding Line entry.

3.8 Troubleshooting

In the event of failure to register, review the following:
• Check that the credentials provided by RingCentral are correctly entered into the
registration fields for each line.
• Check network interface settings, including DNS fields.
• Click on the Logs tab to inbound and outbound SIP transactions. The absence of inbound
transactions indicates a network routing problem. Registration-specific problems may
be indicated by corresponding SIP responses such as 403 – Forbidden.
Revision Date: 06/26/18
Page 12 of 14

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