I Forgot My Recovery Cd Password; Creating A Diagnostic File For Analysis; Creating A Diagnostic File (Xray) For Storage System - Intel SS4000-E Troubleshooting Manual

you resume protection by clicking Back Up Now.

I forgot my recovery CD password

The SS4000-E administrator can change the recovery CD password for re-
storing hard disks using the Manager.
To change the recovery CD password:
1. In the navigation bar, click Backups.
2. In the Computer name list, click the name of the computer whose
recovery CD
password you want to change.
3. In the Passwords for Restoring Disks text box, type the password to
use.
This password must be 12-16 characters long.
4. Click Change Password.
The user must provide this password when recovering a disk from this
storage system using the Recovery CD.
Note: The same password is used for all disks backed up to the same storage
system.

Creating a Diagnostic File for Analysis

Creating a Diagnostic File (XRay) for Storage System

In some cases, you might need assistance from Technical Support to
solve problems that you might have with Storage System. When you
contact the Technical Support team, they might ask you to turn on the
debug mode of the Storage System, reproduce the issue, and create a
diagnostic file (XRay) to help them better understand your environment
and configuration settings.
To turn on the debugging mode, first access the Manager, after log in,
type the hidden page URL:
http://IP_ADDRESS/debugF.cgi
You are able to "turn on/off debug mode" and/or to "generate XRay".
The best practice is to turn on debug mode, reproduce the issue, gen-
erate XRay, and then turn off debug mode.