Customer Support; Contacting Smart Technical Support; Other Smart Contacts; Product Warranty - Smart Technologies SMART BOARD User Manual

Customer Support

SMART's Technical Support team welcomes your call. However, you may want to contact your
local reseller first if you experience problems with any SMART product. SMART's resellers can
readily provide you with quick advice so that you can start enjoying the benefits of the SMART
Board without delay.

Contacting SMART Technical Support

All SMART software includes free telephone, fax and e-mail support. You may contact SMART
Technical Support at:
Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
Fax: 403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please provide us with information about when you purchased the product, the reseller's name,
the version of your operating system, your SMART Board's serial number, and the name of the
application software causing the problem, if applicable.

Other SMART Contacts

Main Switchboard: toll-free at 1.888.42.SMART or outside North America +1.403.245.0333
Fax: 403.228.2500
E-mail: info@smarttech.com
Our Address: SMART Technologies Inc.
Suite 600, 1177 - 11th Avenue SW
Calgary, AB CANADA T2R 1K9

Product Warranty

All SMART Board 500 Series models are covered by a two-year limited equipment warranty. All
Rear Projection SMART Boards and SMART Board for Plasma Displays models are covered by a
one-year limited equipment warranty. If you need to return defective merchandise, call SMART
Technical Support to receive the appropriate Return of Merchandise Authorization, as well as
shipping instructions so that the Board can be sent to an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is responsible
for shipping the system to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. Any charges associated with a
customer-requested rush order are billed to the customer. Following the warranty period, the
customer is responsible for shipping the product to and from the service center. Read the
warranty shipped with your SMART Board for details.
Registration
A User Registration Card has been shipped with your SMART Board. To facilitate user support
and to receive news and updates, fill in and mail the card to SMART Technologies Inc.
You can also register online via the SMART Web site at www.smarttech.com/products/registration,
either when you initially install SMART Board Software or later. By registering, you provide us with
the information we need to serve you better. If you've indicated that you would like to receive
information on product upgrades, we will e-mail you so that you always have the most recent
information on the newest software and tools developed for use with your SMART Board.
SMART Board User's Guide
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