Warranty Policy Terms & Procedures - Suburban SW10P Service Training Manual

1. APPLIANCE LIMITED WARRANTY - Furnaces, water heaters and cooking appliances have a two year
limited warranty on parts and labor to the original owner. Furnace heat exchangers have continued coverage
during the third through the fifth years, without a labor allowance. Water heater tanks have continued coverage
through the third year without a labor allowance.
Please refer to the limited warranty provided with the appliance for other warranty coverages and limitations.
2. OPTIONAL APPLIANCE LIMITED WARRANTY PLANS - The customer may elect to purchase the
extended heat exchanger coverage offered for all furnaces or the optional park model furnace travel mileage
reimbursement coverage. These plans must be purchased by the customer within 90 days of the coach or
appliance purchase.
3. REPLACEMENT PART LIMITED WARRANTY - All replacement service parts are covered by a 90 day
limited warranty. All module boards have a one year limited warranty. Labor allowances are not included in
the replacement part limited warranty.
1. Submit an original labor bill. The claim should include an invoice number or reference number.
2. The claim must include the customer's name, address, telephone number and signature.
3. All claims must include model and serial number of the appliance along with the purchase date and the
service date of the appliance
4. If a new coach is serviced, list the brand name and the vehicle identification number.
5. List the description of complaint and service performed including the replaced part number and name.
6. Follow the flat rate schedule to determine labor time. All labor is paid at the registered shop rate.
7. Return all motors, module boards, gas valves, electric elements and combustion chambers properly tagged
with your claim form. All other appliance parts not listed may be field scrapped within 60 days of the service
date. All claims whose parts have been field scrapped must contain the notation "Field Scrapped" on the
warranty claim form.
8. An authorization number is needed to return a complete appliance. To obtain authorization please contact
Suburban's Service Department at 423-775-2131, extension 7102.
9. To expedite your claim, return the defective parts required to be inspected (see line 7) properly tagged along
with the labor claim form. Claims should be received within 60 days of the service date.
10. USE ONLY GENUINE SUBURBAN REPLACEMENT PARTS. Suburban will not be responsible for parts
or accessories not approved to be installed on Suburban appliances. Claims will not be processed if a
"universal" or generic replacement part is used.
If the information listed above is not provided, the repair bill/claim will not be processed and will be
returned to the service agency. Claims determined not to be the responsibility of Suburban Manufacturing Co.,
will also be returned.
All warranty returns must be shipped freight prepaid to:
SUBURBAN MANUFACTURING COMPANY
676 Broadway Street
Dayton, Tennessee 37321
Suburban strives to process and reimburse all service agencies as soon as possible. Please be sure to follow
the warranty claim process listed above to insure your claim is processed quickly.
WARRANTY POLICIES
FILING APPLIANCE WARRANTY CLAIMS
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