Canon Oce VarioPrint 135 Service Manual page 59

To submit an e-Tag limited warranty claim, select the type of claim from
the "Submit a New Warranty Claim for" Dropdown list shown below and
complete the required sections of the e-Tag limited warranty claim form.
Figure 5 – e-Support: e-Tag Claim Selection Menu
A copy of the e-Tag limited warranty claim form and the service history of
the VarioPrint device should be returned with the original defective part(s)
to the address provided on the bottom of the e-Tag limited warranty claim
form. The service history log can be handwritten or computer generated
and must include the following:
 Dealer Name
 Machine Installation Date
 Machine Serial Number
 Part Number
 Work Performed (Highlight Current Service Call)
 Part Description
 Date Part Was Removed
 Machine Copy Count
 Reason for Removal
For defective drums, ship the drum to the address provided on the bottom
of the e-Tag limited warranty claim form, accompanied by a copy of the e-
Tag limited warranty claim form, service history log of the device, a
"before" sample copy depicting the problem and an "after" sample copy
showing the problem has been resolved.
After authorization, part, drum and labor credits are posted on the
Network Access (CNA) website
Océ VarioPrint 135/120/110 Service Guide
Revision 3
Océ VarioPrint 135/120/110 Service Guide
on the following business day.
Canon
January 2013
Page 53