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14
Warranty Statement
14
Americas Warranty
Sendo America, Inc. ("SENDO") warrants, subject to
the exclusions and limitations set forth below, that
this cellular phone ("Product") is free from defects in
material and workmanship that result in Product
failure during normal usage, according to the
following terms and conditions:
1. The limited warranty for the Product extends for
ONE (1) year beginning on the date of the purchase
of the Product or FIFTEEN (15) months from the date
of its manufacture as determined by the date code in
the Product. Any repaired phone is only warranted
for the remainder of the original warranty period or
90 days from the date of repair, whichever is longer.
2. The limited warranty extends to the original
purchaser of the Product ("Consumer") and is not
assignable or transferable to any subsequent
purchaser or user.
3. The Limited warranty extends only to Consumers
who purchase the Product in the market for its
intended sale.
4. During the limited warranty period, SENDO will
repair, or replace, at SENDO's sole option, any
defective parts, or any parts that will not properly
operate for their intended use with new or
refurbished replacement items if such repair or
replacement is needed because of malfunction or
failure of the Product during normal usage. No
charge will be made to the Consumer for any such
parts. SENDO will also pay for the labor charges
incurred by SENDO in repairing or replacing the
defective parts. The limited warranty does not cover
defects in appearance, cosmetic, decorative or
structural items, including framing, and any non-
operative parts. This limited warranty does not apply
to any damage or failure to operate caused by use of
the product other than in accordance with the
instructions contained in the User Manual or this
booklet, or for periodic maintenance or repair due to
normal wear and tear. SENDO's limit of liability
under the limited warranty shall be the actual cash
value of the Product at the time the Consumer returns
the Product for repair, determined by the price paid
by the Consumer for the Product less a reasonable
amount for usage. SENDO shall not be liable for any
other losses or damages. These remedies are the
Consumer's exclusive remedies for breach of
warranty. Replaced parts become Sendo's property.
5. Upon request from SENDO, the Consumer must
prove the date of the original purchase of the Product
by a dated bill of sale or dated itemized receipt.
6. The Consumer shall bear the cost of taking or
shipping the Product to the place of purchase or the
Customer Service Department of SENDO. If the
Product was taken to the place of purchase, the
Consumer shall bear the cost of retrieving the
Product. If shipped to SENDO, SENDO shall bear the
cost of shipping the Product back to the Consumer
after the completion of service under this limited
warranty and provided that repairs were required to
be performed under this limited warranty.
7. The Consumer shall have no coverage or benefits
under this limited warranty if any of the following
conditions are applicable:
a) The Product has been subject to extreme high or
low temperatures, abnormal use, abnormal
conditions, improper storage, exposure to moisture
or dampness, unauthorized modifications,
unauthorized connections, unauthorized repair,
misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the
fault of SENDO, including damage caused by
shipping.
b) Physical damage to the surface of the Product,
including scratches or cracks in or to the outside
casing or LCD, or damages caused by dropping the
Product.
c) The Product has been damaged from external
causes such as liquid, water, humidity, collision with
an object, or from fire, flooding, sand, dirt,
windstorm, lightening, earthquake or damage from
exposure to weather conditions, an Act of God, or
battery leakage, theft, blown fuse, or improper use of
any electrical source, damage caused by computer
or internet viruses, bugs, worms, Trojan Horses,
cancelbots or damage caused by the connection to
other products not recommended for interconnection
by SENDO or damage caused by use of non
SENDO-approved accessories.
d) The Product has been altered or repaired by
anyone other than an approved SENDO service
center or if it has been used with unapproved
accessories or other ancillary items.
e) For adaptations or adjustments made to the
Product to comply with local standards in any country
other than one for which the Product was designed
and manufactured.
f) Loss or integrity of any user data stored in the
Product or any storage device used in conjunction
with the Product at any time.
g) The Customer Service Department at SENDO was
not advised by the Consumer in writing of the alleged
defect or malfunction of the Product within fourteen
(14) days after the expiration of the applicable
limited warranty period.
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