Using Support Tools; Dell Support Center; System Messages - Dell Studio XPS PP35L Setup Manual

Using Support Tools

The Dell Support Center helps you find
the service, support, and system-specific
information you need For more information
about Dell Support Center and available support
tools, click the Services tab at support�dell�com

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need For more information
about Dell Support Center and available support
tools, click the Services tab at support�dell�com
Click the icon in the taskbar to run the
application The home page provides links to
access:
• Self Help (Troubleshooting, Security, System
Performance, Network/Internet, Backup/
Recovery, and Windows Vista)
• Alerts (technical support alerts relevant to
your computer)
• Assistance from Dell (Technical Support with
DellConnect ™ , Customer Service, Training
• and Tutorials, How-To Help with Dell on Call,
and Online Scan with PCCheckUp)
• About Your System (System Documentation,
Warranty Information, System Information,
Upgrades & Accessories)
The top of the Dell Support Center home page
displays your system's model number along with
its service tag and express service code
For more information about the Dell Support
Center, see the Dell Technology Guide on your
hard drive or on the Dell Support website at
support�dell�com

System Messages

If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared Alternatively
you could see the Service Manual on the
Dell Support website at support�dell�com
or see "Contacting Dell" on page 40 for
assistance
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]� For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error see "Contacting Dell" on page 40 for
assistance
Using Support Tools
CMOS checksum error — Possible motherboard
failure or RTC battery low Replace the battery
See the Service Manual on the Dell Support
website at support�dell�com or see "Contacting
Dell" on page 40 for assistance
CPU fan failure — CPU fan has failed Replace
the CPU fan See the Service Manual on the Dell
Support website at support�dell�com
Hard-disk drive failure — Possible hard disk
drive failure during POST see "Contacting Dell"
on page 40 for assistance
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test see
"Contacting Dell" on page 40 for assistance
Keyboard failure — Keyboard failure or loose
cable
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists
• If the hard drive is your boot device, ensure
that the cables are connected and that the
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