Lockups And Software Problems - Dell Studio XPS PP35L Setup Manual

Solving Problems

Lockups and Software Problems

If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously
1�
Click the Applications tab on the top
2�
3� Select the program that is no longer
responding
4� Click End Task
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown
Turn the computer off If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button until the computer turns off Then turn
your computer back on
If a solid blue screen appears — Write down
any error message for future reference Turn
the computer off If you are unable to get a
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response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button until the computer turns off
Then turn your computer back on
If you have other software problems —
• Always keep backup copies of your
important data
• Use a virus-scanning program to check your
computer
• Save and close any open files or programs
and shut down your computer through the
Start menu
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software See the software
documentation for information
– Ensure that the program is installed and
configured properly
– If necessary, uninstall and then reinstall
the program
Solving Problems
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