Troubleshooting - Uniden App Cam Spotlight Owner's Manual

If you have any trouble with your system, try these simple steps. If you
are still having a problem or have a question with your camera, visit
Uniden website at www.uniden.com.au or call Uniden for assistance.
If���
The app cannot
find the camera.
The camera does
not find or connect
the router.
Could not remote
access recorded
files.
Poor video stream.
There is no video
or light indicator.
A white image
appears at night.

TROUBLESHOOTING

Try This���
Make sure your network supports DHCP
protocol.
Make sure that the DHCP option is turned on.
Make sure the camera and your mobile device
connect to the same Wi-Fi router.
Make sure the Wi-Fi router is enabled.
Make sure the camera is properly powered on.
Make sure the Wi-Fi router has enabled SSID
broadcasting.
Make sure you selected the correct 2.4GHz
router only in your device Wi-Fi setting.
Make sure you entered the correct password for
the router you selected.
Make sure you are within the Wi-Fi range of the
router.
Verify that the camera is connected to the
internet
Verify that the time zone is set correctly.
Please check your home upload speed to meet
the minimum requirement.
Clean the lens.
Verify that the power supply adaptor power
rating and is plugged in properly.
The camera's infra-red LED shines due to the
invisible light that reflects off surfaces such as
glass, causing white light. Place the camera on
the other side of windows with the lens side flush
against the surface to improve the night vision,
or place the camera in a well-lit area.
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