Samsung ML-331 series User Manual page 116

Printing problems
Condition
The machine prints, The machine cable is loose or defective.
but the text is wrong,
garbled, or
incomplete.
The wrong printer driver was selected.
The software application is
malfunctioning.
The operating system is malfunctioning.
If you are in a DOS environment, the font
setting for your machine may be set
incorrectly.
Pages print, but they The toner cartridge is defective or out of
are blank. toner.
The file may have blank pages.
Some parts, such as the controller or the
board, may be defective.
Possible cause Suggested solutions
Disconnect the machine cable and reconnect. Try a print job that you have
already printed successfully. If possible, attach the cable and the machine
to another computer that you know works and try a print job. Finally, try a
new machine cable.
Check the applicatinon's printer selection menu to ensure that your
machine is selected.
Try printing a job from another application.
Exit Windows and reboot the computer. Turn the machine off and back on
again.
See "Changing the font setting" on page 68.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
Check the file to ensure that it does not contain blank pages.
Contact a service representative.
6. Troubleshooting 107