Method Of Inquiry And Product Warranty - Hitachi P1-00080-L Basic Manual

Introduction

Method of Inquiry and Product Warranty

Method of Inquiry about Product
• For an inquiry about product damage or faults or a question
about the product, notify your supplier or Hitachi inverter
technical service office.
Product Warranty
• The product SJ series P1 inverter will be warranted by Hitachi
Industrial Equipment Systems Co., Ltd., afterward "Hitachi",
during the warranty period from your date of purchase only
under proper usage of product.
• Furthermore, the warranty expressed here is covered only for
the product delivered from Hitachi, and will not be
responsible for others damage or loss of products like a
motor or any equipment or systems damage caused by
improper usage of the product. Minimize the consequence
on equipment or system by applying safety design which is
able to notify a hazard alarm to the user in case of
malfunction or damage of the delivered product. The
selection and application of delivered product must be done
with sufficient margin on performance, as well as other
equipment or system with sufficient redundancy design. Also,
the compatibility of the product with the customer's
intended use is not warranted, hence the validation test
should be done by the customer by their responsibility
before put in operation.
• In case of delivery a defective product, or encountered a
defects on quality during a manufacturing process, Hitachi
will repair or exchange with free of charge, only when the
product is in warranty period (afterward, we call "warranty
service").
• The product will be warranted for one year from your date of
purchase. However, depending on case, sending technical
assistance for repairing will be charged to the customer. Also,
Hitachi will not be responsible of any readjustment or testing
on site.
• After warranty service, the exchanged or repaired part will be
warranted for 6 month from date of warranty service. Hitachi
will be responsible for repair or exchange of defective part
only for the exchanged or repaired part only during this
warranty period.
Introduction/Cautions/Warranty & Contact us
■
Inverter Model: It beginning with P1- in specification label.
■
Manufacturer Number(MFG No.): It shows in specification label.
■
Date of purchase: Customer's purchased period.
■
Inquiry contents:
・ Inform us the defective point and its condition.
・ Inform us the suspicious content and its detail.
• In order to receive warranty service, you should present the
recipe issued by product supplier or any other document that
permit to check the purchase date. However, any defects,
damage, malfunction or any other failure caused by one of
the following facts will not be covered by warranty service.
(1) Cannot confirm the purchase date.
(2) The damage or fault resulted from improper usage or
inadequate handling of the product and not conforming
usage described into the user's guide or basic guide.
(3) Incorrect usage of product, inadequate setting of
product and optional product, remodeling or inadequate
repair and repair carried out by unqualified repair
center.
(4) Deterioration and wear resulted from normal operation.
(5) Fault resulted from natural disaster, such as earthquake,
fire disaster, lightning strike, pollution, salt pollution, or
abnormal voltage or any others external factor.
(6) Shock, falling, or Vibration resulted during
transportation or displacement after purchase.
(7) Damage or fault resulted from remodeling firmware by
unqualified personal not belonging to Hitachi.
(8) Damage or fault resulted from customer's made
programing function (EzSQ).
(9) For overseas use.
• By warranty service, might lose the data stored inside the
product, as well as, customers made (EzSQ) program. Make
sure to back up by own responsibility. However, malfunction
resulted from circuit board with storage devices the backup
will not be possible. It is recommended to keep a backup
during the testing phase by using VOP or PC software
ProDriveNext.
Liability Limitation
• The warranty policy stipulate all warranty provided to the
customer, thus, Hitachi, affiliated company or related dealer
will be absolved of any responsibility including implied
warranty for product merchantability or implied warranty of
fitness for particular purpose.
• Even more, Hitachi, affiliated company or related dealer are
not responsible of any incidental damage, special damage,
direct loss, or indirect loss (even predictable or not) resulted
on customer because of product defect.
0-2