Support And Troubleshooting; Solving Common Problems; Button Lockouts - HP OMEN W9S97AA User Manual

3

Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Screen is blank or video is
flashing.
Image appears blurred,
indistinct, or too dark.
Check Video Cable is
displayed on screen.
Input Signal Out of Range is
displayed on screen.
The monitor is off but it did
not seem to enter into a low-
power sleep mode.
OSD Lockout is displayed.
Power Button Lockout is
displayed.

Button lockouts

Holding down the power button or Menu button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is only
available when the display is powered on, displaying an active signal, and the OSD is not active.
16 Chapter 3 Support and troubleshooting
Possible Cause
Power cord is disconnected.
Power button is turned off.
Video cable is improperly connected.
System is in sleep mode.
Video card compatibility.
Brightness is too low.
Monitor video cable is disconnected.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
The monitor's power saving control is
disabled.
The monitor's OSD Lockout function
is enabled.
The monitor's Power Button Lockout
function is enabled.
Solution
Connect the power cord.
Press the rear panel power button.
NOTE: If pressing the power button has no effect, press and
hold the power button for 10 seconds to disable the power
button lockout feature.
Connect the video cable properly. Refer to
cables on page 6 for more information.
Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Open the OSD menu and select the
Auto-Switch Input to Off and manually select the input.
Open the OSD menu and select
brightness scale as needed.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while connecting the video cable.
Change the settings to a supported setting (see
resolutions on page 21).
Open the OSD menu and select
Mode and set auto-sleep to On.
Press and hold the Menu button on the rear panel for 10
seconds to disable the OSD Lockout function.
Press and hold the power button for 10 seconds to unlock the
power button function.
Connecting the
Input Control menu. Set
Brightness to adjust the
Preset display
Power Control > Auto-Sleep