Support And Troubleshooting - HP OMEN 27s Maintenance And Service Manual

Support and troubleshooting

The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Issues
Screen is blank or video is
blinking.
Image appears blurred, indistinct,
or too dark.
"Check Video Cable" is
displayed on the screen.
"Input Signal Out of Range"
is displayed on screen.
The monitor does not enter
into a low-power sleep state.
"OSD Lockout" is displayed. The monitor's OSD Lockout function is
"Power Button Lockout"
is displayed.
Possible cause
Power cord is disconnected.
Monitor is off.
Video cable is improperly connected.
System is in Auto-Sleep Mode.
Video card is incompatible.
Brightness setting is too low.
Monitor video cable is
disconnected.
Video resolution and/or refresh rate
are set higher than the monitor supports.
The monitor's power saving control is
disabled.
enabled.
The monitor's Power Button Lockout
feature is enabled.
Solution
Connect the power cord.
Press the monitor power button.
NOTE: If pressing the power button has no effect, press and
hold the power button for 10 sec to disable the Power Button
Lockout feature.
Connect the video cable properly. For more information, see
Connecting the cables on page 12.
Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Open the OSD menu and select the Input menu. Set Auto- Switch
Input to Off and manually select the input.
or
Replace the video card or connect the video cable to one of the
computer's on-board video sources.
Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while connecting the video cable.
Change the settings to a supported setting (see
resolutions on page 32).
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
Press and hold the left OSD control button for 10 seconds to
disable the OSD Lockout function.
Press and hold the Power button for 10 seconds to unlock the
power button function.
Preset display
25