Problems With The Scanner Installation - Contex IQ FLEX Technical Service Manual

3.2 Problems with the scanner installation

Problem
Error message during Scanner Calibration
Cannot scan to a cloud service
Can't find myself as a user on the scanner
Possible Causes and Remedies
This message may appear when running the Calibration wizard.
1. The most common cause is a dirty or smudged glass plate. Clean the scanning
area, reboot the scanner and then complete the calibration steps as described in
the section Full Calibration in this guide.
2. If the problem persists after cleaning the scanning area - the problem could be
caused by a loose object in the optical path. Remove any torn pieces of paper or
other loose objects from the scanning area. Even the smallest loose objects will
disturb the scanner adjustment function.
Contact your technical service provider if the problem persists.
You get a message on the scanner screen: "Welcome to Contex LINK, <cloud service
name> is not enabled"
1. Ensure that you have installed the Contex LINK client software on your PC, and
that you have setup the parameters for the specific cloud service.
2. If you have made the settings, test your login credentials to the cloud service from
your PC.
3. Repeat the cloud service setup in Contex LINK.
Ensure that you have the latest version of the Contex LINK software on your PC. If not,
update Contex LINK and repeat above steps.
You scroll through the available users on the scanner screen and cannot find yourself
as a user. Try the following steps:
1. Ensure that you have installed the Contex LINK client software on your PC, and
that you have setup the user parameters correctly.
2. Restart the scanner to let it redetect all users on the LAN.
If the above fails, update the Contex LINK software on your PC and repeat above
steps.
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