Page 1 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide First Published: 2017-11-22 Last Modified: 2017-12-20 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
P A R T I Cisco IP Phone Hardware C H A P T E R 1 Overview of the Cisco IP Phone 6800 Series Multiplatform Phones New and Changed Features New and Changed for Firmware Release 11.1(1) Cisco IP Phone 6841 Multiplatform Phones Connections...
Page 4 QoS Resolution for LLDP-MED Coexistence with CDP LLDP-MED and Multiple Network Devices Configure VLAN Settings SIP and NAT Configuration SIP and the Cisco IP Phone SIP Over TCP SIP Proxy Redundancy Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 5 Syntax for the Dial Plan Timer Examples for the Dial Plan Timer Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Example for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 6 Access Administrative Options by IP Address Phone Accessories P A R T I I I Cisco IP Phone Accessories C H A P T E R 5 Supported Accessories Connect the Footstand Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 7 Adjust Backlight Timer from Configuration Utility Configure the Number of Call Appearances Per Line Call Features Configuration Enable Call Transfer Call Forward Enable Call Forwarding on Voice Tab Enable Call Forwarding on User Tab Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 8 Enable Conference Button with a Star Code Set up Extra Line Keys Busy Lamp Field Configuration on a Monitoring Phone Configure the Busy Lamp Field for Multiple Users with the Configuration Utility Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide viii...
Page 9 Corporate and Personal Directory Setup C H A P T E R 1 0 Personal Directory Setup LDAP Configuration Prepare the LDAP Corporate Directory Search Configure BroadSoft Settings Configure the XML Directory Service Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 10 Downloaded Locale Package Phone Status Dot1x Authentication Ext Status Line Call Status Paging Status TR-069 Status Debug Info Console Logs Problem Reports Factory Reset Download Status Firmware Upgrade Status Provisioning Status Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 11 Firmware Upgrade CA Settings HTTP Settings Problem Report Tool General Purpose Parameters Regional Call Progress Tones Distinctive Ring Patterns Control Timer Values (sec) Vertical Service Activation Codes Vertical Service Announcement Codes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 12 Speed Dial Supplementary Services Audio Volume Extension Extension General Share Line Appearance NAT Settings Network Settings SIP Settings Call Feature Settings ACD Settings Proxy and Registration Subscriber Information Audio Configuration Dial Plan Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 13 Troubleshooting C H A P T E R 1 2 General Troubleshooting Information Startup Problems Cisco IP Phone Does Not Go Through the Normal Startup Process Phone Displays Error Messages Phone Cannot Connect Using DNS Configuration File Corruption Cisco IP Phone Cannot Obtain IP Address...
Page 14 Reboot Reasons Reboot History on the Phone Web User Interface Reboot History on the Cisco IP Phone Screen Reboot History in the Status Dump File Phone Behavior During Times of Network Congestion Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 15: About The Cisco Ip Phone
P A R T About the Cisco IP Phone • Cisco IP Phone Hardware, page 3 • Technical Details, page 11...
Page 17: Cisco Ip Phone Hardware
Terminology Differences, page 10 Overview of the Cisco IP Phone 6800 Series Multiplatform Phones The Cisco IP Phone 6800 Series Multiplatform Phones comprises a set of full-featured VoIP (Voice-over-Internet Protocol) phones that provide voice communication over an IP network. The phones...
Page 18: New And Changed Features
The Cisco IP Phone 6800 Series Multiplatform Phones is targeted for solutions that are centered on Third-Party SIP-based IP PBX. Figure 1: Cisco IP Phone 6800 Series Multiplatform Phone In this document, the terms Cisco IP Phone, phone, or device mean Cisco IP Phone 6800 Series Note Multiplatform Phones.
Page 19: Cisco Ip Phone 6841 Multiplatform Phones Connections
Do not extend the LAN Ethernet cable outside the building. For your phone to work, it must be connected to the IP telephony network. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 20: Cisco Ip Phone 6851 Multiplatform Phones Connections
If you don't have PoE available, then you need to use a power adapter to power the phone. Do not extend the LAN Ethernet cable outside the building. For your phone to work, it must be connected to the IP telephony network. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 21: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Access port (10/100/1000 PC) connection (optional) DC adaptor port (optional) Auxiliary port (optional) Power adapter (optional) Handset connection Network port (10/100/1000 SW) Analog headset connection (optional) connection; IEEE 802.3af power enabled Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 22: Buttons And Hardware
Buttons and Hardware Buttons and Hardware The following figure shows the Cisco IP Phone 6841. Figure 2: Cisco IP Phone 6800 Series Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Page 23: Softkey, Line, And Feature Buttons
Green—Line is idle. • Red, steady—Line is active or in use. • Red, flashing—Line is on hold or there is an inbound call. • Amber, steady—Line is unregistered (cannot be used). Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 24: Terminology Differences
Terminology Differences The following table highlights some of the terminology differences in the Cisco IP Phone 6800 Series Multiplatform Phones User Guide and the Cisco IP Phone 6800 Series Multiplatform Phones Administration...
Page 25: Technical Details
VLAN Interaction, page 18 • External Devices, page 19 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 6800 Series Multiplatform Phones. Table 2: Physical and Operating Specifications Specification...
Page 26: Cable Specifications
Distance Requirements As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco IP Phone and the switch is 100 meters (330 feet). For detailed technical information about the phone, see the datasheet at: https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/...
Page 27: Computer Port Connector
BI_DB+ BI_DB- BI_DA+ BI_DD+ BI_DD- BI_DA- BI_DC+ BI_DC- Note BI stands for bidirectional, while DA, DB, DC, and DD stand for Data A, Data B, Data C, and Data D respectively. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 28: Phone Power Requirements
Phone Power Requirements Phone Power Requirements The Cisco IP Phone 6841 is powered by external power. The Cisco IP Phone 6851 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable.
Page 29: Network Protocols
Network Protocols Cisco IP Phones support several industry-standard and Cisco network protocols that are required for voice communication. The following table provides an overview of the network protocols that the phones support. Table 6: Supported Network Protocols on the Cisco IP Phone...
Page 30: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Network Transport NTP is a networking protocol for clock Cisco IP Phones have an NTP client Protocol (NTP) synchronization between computer integrated into the software. systems over packet-switched, variable-latency data networks. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 31: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
TLS is a standard protocol for securing When security is implemented, Cisco (TLS) and authenticating communications. IP Phones use the TLS protocol when securely registering with the third-party call control system. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 32: Vlan Interaction
VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
Page 33: External Devices
• Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. In European Union countries, use only external speakers, microphones, and headsets that are fully compliant Caution with the EMC Directive [89/336/EC].
Page 34: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
External Devices Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 35: Phone Installation
P A R T Phone Installation • Cisco IP Phone Installation, page 23 • Third Party Call Control Setup, page 61...
Page 37: Cisco Ip Phone Installation
The phone displays the date and time from Third-Party Call Control. The time displayed on the phone Note can differ from the Third-Party Call Control time by up to 10 seconds. Procedure Step 1 Configure a VoIP Network to meet the following requirements: Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 38: Install The Cisco Ip Phone
Do not connect the SW and PC ports into the LAN. Caution Procedure Step 1 Choose the power source for the phone: • Power over Ethernet (PoE)—Cisco IP Phone 6851 Multiplatform Phones only • External power supply For more information, see Phone Power Requirements, on page Step 2 Connect the handset to the handset port.
Page 39: Configure The Network From The Phone
Step 10 Make calls with the phone to verify that the phone and features work correctly. See the Cisco IP Phone 6800 Series Multiplatform Phones User Guide. Step 11 Provide information to end users about how to use their phones and how to configure their phone options.
Page 40: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Select Network configuration. Step 3 Use the navigation arrows to select the desired menu and edit. Step 4 To display a submenu, repeat step 3. Step 5 To exit a menu, press Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 41: Network Configuration Fields
100 MB half to autonegotiate. 100MB full If you change the setting of this option, you must change the Switch Port config option to the same setting. 100 half 1000 full Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 42: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Field Type Default Description or Choices Allows you to enable or disable Cisco Discovery Protocol (CDP). CDP is a device-discovery protocol that runs on all Cisco manufactured equipment. Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network.
Page 43: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
If you assign an IP address with this field, you must also assign a subnet mask and a gateway address. See the Subnet Mask and Default Router fields in this table. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 44: Text And Menu Entry From The Phone
• Use the arrows on the navigation pad to highlight the field that you wish to edit. Press Select in the navigation pad to activate the field. After the field is activated, you can enter values. • Use the keys on the keypad to enter numbers and letters. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 45: Verify Phone Startup
Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco IP Phone to match a codec name with the far-end device or gateway codec name. The phone allows the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment.
Page 46: Set The Optional Network Servers
Cisco Discovery Protocol (CDP) is negotiation-based and determines which virtual LAN (VLAN) the Cisco IP Phone resides in. If you are using a Cisco switch, Cisco Discovery Protocol (CDP) is available and is enabled by default. CDP has these attributes: •...
Page 47: Lldp-Med
VLAN Settings • Is media and protocol-independent. If you are using a VLAN without CDP, you must enter a VLAN ID for the Cisco IP Phone. LLDP-MED The Cisco IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) for deployment with Cisco or other Third-Party network connectivity devices that use a Layer 2 auto discovery mechanism.
Page 48: Chassis Id Tlv
• Time to live TLV • End of LLDPDU TLV There are some restrictions in the implementation of LLDP-MED on the Cisco IP Phones: • Storage and retrieval of neighbor information are not supported. • SNMP and corresponding MIBs are not supported.
Page 49: End Of Lldpdu Tlv
Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs. System Name TLV For the Cisco IP Phone, the value is SEP+MAC address. Example: SEPAC44F211B1D0 The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.
Page 50: Ieee 802.3 Mac/Phy Configuration/Status Tlv
LLDP-MED Capabilities TLV For the outgoing LLDPDU, the TLV should have the device type 3 (End Point Class III) with the following bits set for 2-octet Capability field: Bit Position Capability LLDP-MED Capabilities Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 51: Network Policy Tlv
1”. The Power Priority is set to binary “0 0 0 0” to indicate unknown priority while the Power Value is set to maximum power value. The Power Value for the Cisco IP Phone is 12900mW. For the incoming LLDPDU, the TLV is ignored and not validated. Only one TLV is allowed in the outgoing and incoming LLDPDUs.
Page 52: Final Network Policy Resolution And Qos
If there is a valid network policy for the voice application from LLDP-MED PDU and if the tagged flag is not set, only the DSCP (mapped to ToS) is applicable. The Cisco IP Phone reboots and restarts the fast start sequence. Coexistence with CDP If both CDP and LLDP-MED are enabled, the network policy for the VLAN determines the last policy set or changed with either one of the discovery modes.
Page 53: Sip And Nat Configuration
SIP and NAT Configuration SIP and the Cisco IP Phone The Cisco IP Phone uses Session Initiation Protocol (SIP), which allows interoperation with all IT service providers that support SIP. SIP is an IETF-defined signaling protocol that controls voice communication sessions in an IP network.
Page 54: Sip Over Tcp
A static list of proxy servers is not always adequate. If your user agent serves different domains, for example, you do not want to configure a static list of proxy servers for each domain into every Cisco IP Phone. A simple way to support proxy redundancy is to configure a SIP Proxy Server in the Cisco IP Phone configuration profile.
Page 55: Dual Registration And Alternate Proxy
The Cisco IP Phone supports RFC-3311, the SIP UPDATE Method. SIP NOTIFY XML-Service The Cisco IP Phone supports the SIP NOTIFY XML-Service event. On receipt of a SIP NOTIFY message with an XML-Service event, the phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials.
Page 56: Sip Configuration
SIP and NAT Configuration SIP Configuration SIP settings for the Cisco IP Phone are configured for the phone in general and for the extensions. Configure the Basic SIP Parameters Procedure Step 1 In the phone web user interface, navigate to Admin Login > advanced > Voice > SIP.
Page 57: Configure The Rtp Parameters
Click Submit All Changes. Configure the SDP Payload Types Configured dynamic payloads are used for outbound calls only when the Cisco IP Phone presents a Session Description Protocol (SDP) offer. For inbound calls with an SDP offer, the phone follows the caller’s assigned dynamic payload type.
Page 58: Configure The Sip Settings For Extensions
IP addresses. For VoIP to coexist with NAT, NAT traversal is required. Not all service providers provide NAT traversal. If your service provider does not provide NAT traversal, you have several options: Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 59: Enable Nat Mapping
• The NAT mechanism used in the router must be symmetric. for more information, see Determining Symmetric or Asymmetric NAT, on page 47 Use NAT mapping only if the service provider network does not provide a Session Border Controller functionality. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 60: Configure Nat Mapping With Stun
Enter the IP address for your STUN server in the STUN Server field. Step 5 Click the Ext(n) tab. Step 6 In the NAT Settings section, set NAT Mapping Enable to Yes. Step 7 (Optional) Set NAT Keep Alive Enable to Yes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 61: Determining Symmetric Or Asymmetric Nat
Enter the IP address for the Syslog Server, if the port number is anything other than the default, 514. It is not necessary to include the port number if it is the default. The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is (if port number was not specified).
Page 62: Dial Plan
This section includes information that you must understand about dial plans, and procedures to configure your own dial plans. The Cisco IP Phone has various levels of dial plans and processes the digits sequence. When a user presses the speaker button on the phone, the following sequence of events begins: 1 The phone begins to collect the dialed digits.
Page 63: Digit Sequence Examples
0 delay for the hot line, and a nonzero delay for a warm line. For example: A pause of 5 seconds is introduced. Digit Sequence Examples The following examples show digit sequences that you can enter in a dial plan. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 64: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
• U.S. international dialing: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 65: Acceptance And Transmission Of The Dialed Digits
If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 66: Dial Plan Timer (Off-Hook Timer)
This section explains how to edit a timer as part of a dial plan. Alternatively, you can modify the Control Timer that controls the default interdigit timers for all calls. Syntax for the Interdigit Long Timer SYNTAX: L:s, (dial plan) Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 67: Example For The Interdigit Long Timer
(9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 | 9,8,011xx. | 9,8,xx.|[1-8]xx) 9,8,1[2-9]xxxxxxxxxS0 means that with the timer set to 0, the call is transmitted automatically when the user dials the final digit in the sequence. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 68: Regional Parameters And Supplementary Services
In the phone web user interface, use the Regional tab to configure regional and local settings, such as control timer values, dictionary server script, language selection, and locale to change localization. The Regional tab includes these sections: Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 69: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Click Submit All Changes. Time and Date Settings The Cisco IP Phone obtains the time settings in one of three ways: • NTP Server—When the phone boots up, it tries to contact the first Network Time Protocol (NTP) server to get the time. The phone periodically synchronizes its time with the NTP server. The synchronization period is fixed at 1 hour.
Page 70: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The following example configures daylight saving time for the U.S, adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sunday of October; add 1 hour (USA, North America): start=4/1/7/0:0:0;end=10/31/7/0:0:0;save=1 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 71: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The dictionaries are available at the support website. Procedure Step 1 Press Applications Step 2 Select Device administration. Step 3 Scroll to Language. Step 4 Select the desired language , then press Set. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 72: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The following languages locales are supported on the Cisco IP Phone: • None: English-US • bg-BG: Bulgarian • zh-HK: Chinese Hong Kong • zh-CN: Chinese Simplified • cs-CZ: Czech •...
Page 73: Cisco Ip Phone 6800 Series Documentation
(Entry lx must be within the Locale option list.) Cisco IP Phone 6800 Series Documentation Refer to publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from this documentation URL: https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/ index.html Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 74: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Cisco IP Phone 6800 Series Documentation Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 75: Network Configuration
Network Configuration The Cisco IP Phone is used as a part of a SIP network, because the phone supports Session Initiation Protocol (SIP). The Cisco IP Phone is compatible with other SIP IP PBX call control systems, such as BroadSoft, MetaSwitch, and Asterisk.
Page 76: Web-Based Configuration Utility
Web-Based Configuration Utility Your phone system administrator can allow you to view the phone statistics and modify some or all the parameters. This section describes the features of the Cisco IP Phone that you can modify with the phone web user interface.
Page 77: Allow Web Access To The Cisco Ip Phone
The administrator account can view and modify all web profile parameters, including web parameters, that are available to the user login. The Cisco IP Phone system administrator can further restrict the parameters that a user account can view and modify through use of a provisioning profile.
Page 78: Administrator And User Accounts
If prompted, enter the Admin Password. Access Administrative Options by IP Address Procedure Enter the IP address of the Cisco IP Phone in a web browser and include the admin/ extension. For example: http://10.64.84.147/admin/ Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 79: Phone Accessories
P A R T Phone Accessories • Cisco IP Phone Accessories, page 67 • Wall Mount Kit, page 71...
Page 81: Cisco Ip Phone Accessories
Headsets, page 68 Supported Accessories The Cisco IP Phone 6800 Series Multiplatform Phones supports both Cisco and third-party accessories. In the following table, an X indicates support for an accessory by a particular phone model and a dash (-) indicates no support.
Page 82: Audio Quality
(cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Page 83: Analog Headsets
Headsets Analog Headsets The phones support analog headsets that you plug into the headset port of the phone. The phone automatically detects the headset. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 84 Headsets Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 85: Wall Mount Kit
Adjust the Handset Rest, page 75 Wall Mount Kit Components You can mount the phone to a wall with a wall mount kit. Both Cisco IP Phone 6800 Series Multiplatform Phones use the same wall mount kit. Figure 3: Cisco IP Phone 6800 Seriew Multiplatform Phones Wall Mount Kit The kit is made up of these components: •...
Page 86: Install A Phone With The Wall Mount Kit
This jack must be wired appropriately for an Ethernet connection. You cannot use a regular phone jack. If the phone is a Cisco IP Phone 6841, you need a power outlet close to the phone. If the phone is a Cisco IP Phone 6851, you require either a power outlet close to the phone or you need the LAN to provide Power over Ethernet (PoE).
Page 87: Install A Phone With The Wall Mount Kit
Remove the wall bracket from the wall and place it on the back of the phone so that the bracket fits in the indentations in the back of the phone. Make sure that the handset cable is between the phone and the bracket, as shown below. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 88: Install A Phone With The Wall Mount Kit
Step 11 Place the bracket over the wall screws and pull the phone down until it is seated securely. You may need to remove the phone and loosen or tighten the wall screws to make the phone and bracket stable. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 89: Adjust The Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 90: Adjust The Handset Rest
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 91: Phone Administration
P A R T Phone Administration • Cisco IP Phone Security, page 79 • Cisco IP Phone Customization, page 85 • Phone Features and Setup, page 101 • Corporate and Personal Directory Setup, page 129...
Page 93: Cisco Ip Phone Security
Security features ensure that calls are secure and authenticated. Domain and Internet Setting Configure Restricted Access Domains If you enter domains, the Cisco IP Phone responds only to SIP messages only from the identified servers. Procedure Step 1 In the phone web user interface, navigate to Admin Login > advanced > Voice > System.
Page 94: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
• NetMask—Netmask of the phone • Gateway—Gateway IP address Step 5 Click Submit All Changes. DHCP Option Support The following table lists the DHCP options that are supported on the Cisco IP Phone. Network Standard Description DHCP option 1 Subnet mask...
Page 95: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
In the phone web user interface, navigate to Admin Login > advanced > Voice > Ext(n), where n is an extension number. Step 2 In the SIP Settings section, choose Yes from the Auth INVITE drop-down list box. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 96: Transport Layer Security
• TLS Handshake Protocol—Authenticates the server and client, and negotiates the encryption algorithm and cryptographic keys before the application protocol transmits or receives data. The Cisco IP Phone uses UDP as the standard for SIP transport, but the phone also supports SIP over TLS for added security.
Page 97: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Documentation, Support, and Security Guidelines Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 98: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Documentation, Support, and Security Guidelines Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 99: Phone Information And Display Settings
Step 2 Under General, enter the phone name in the Station Display Name field. This name displays on the phone LCD in the top left corner. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 100: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
For the phone, the logo display area is at the mid-center of the phone screen. The display area size of the Cisco IP Phone 6841 and 6851 is 64x64.
Page 101: Call Features Configuration
• Blind Transfer Serv—Blind call transfer service. The user transfers the call without speaking to the caller. Step 3 To disable a transfer service, set the field to No. Step 4 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 102: Call Forward
In the phone web user interface, navigate to Admin Login > advanced > Voice > Phone. Step 2 Under Supplementary Services, choose Yes in the Conference Serv drop-down list box. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 103: Configure Missed Call Indication With The Configuration Utility
On the Configuration Utility page, select Admin Login > advanced > Voice > Ext [n] (where [n] is the extension number). Step 2 In the Call Feature Settings section, set the Feature Key Sync field to Yes. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 104: Shared Lines
• Call Forward You can configure each phone independently. Account information is usually the same for all IP phones, but settings such as the dial plan or preferred codec information can vary. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 105: Configure Voice Mail
You can configure the internal or external phone number or URL for the voice mail system. If you are using an external voice mail service, the number must include any digits required to dial out and any required area code Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 106: Configure Voice Mail For Each Extension
You can enable the indicator at the top of your IP phone to light when voice mail is left, or display a seeing message waiting notification. Procedure Step 1 Click Admin Login > advanced > Voice > Extn. Step 2 Under Call Feature Settings in the Message Waiting , choose Yes to enable. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 107: Assign A Ring Tone To An Extension
User Access Control The Cisco IP Phone respects only the “ua” user access attribute. For a specific parameter, the “ua” attribute defines access by the user account to the administration web server. If the “ua” attribute is not specified, the phone applies the factory default user access for the corresponding parameter.
Page 108: Phone Web Server
Direct Action URLs are accessible via the phone web page via the path /admin/<direct_action>. The syntax is: http[s]://<ip_or_hostname>/admin/<direct_action>[?<url>] For example, http://10.1.1.1/admin/resync?http://server_path/config.xml The following table provides a list of the different direct avtion URLs that are supported. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 109: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Downloads a screenshot of the phone LCD UI at the time when this action is initiated. Example http://10.1.1.1/admin/screendump.bmp log.tar Downloads a set of archived logs stored on the phone. Example http://10.1.1.1/admin/log.tar Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 110: Xml Services
For XML services, only HTTP and HTTPS support are available. The following Cisco XML objects are supported: • CiscoIPPhoneMenu • CiscoIPPhoneText • CiscoIPPhoneInput • CiscoIPPhoneDirectory • CiscoIPPhoneIconMenu • CiscoIPPhoneStatus • CiscoIPPhoneExecute • CiscoIPPhoneImage • CiscoIPPhoneImageFile • CiscoIPPhoneGraphicMenu • CiscoIPPhoneFileMenu Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 111: Xml Directory Service
When authentication is required for CGI/Execute URL via Post from an external application (for example, a web application) to the phones, the parameter CISCO XML EXE Auth Mode is used in 3 different scenarios: • Trusted—No authentication is performed (local user password is set or not). This is the default.
Page 112: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Hardware version string; for example 1.88.1. PRVST Provisioning State (a numeric string): • -1 = explicit resync request • 0 = power-up resync • 1 = periodic resync • 2 = resync failed, retry attempt Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 113: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
DISPLAYNAMEn The contents of the Line N Display Name configuration parameter. AUTHIDn The contents of the Line N auth ID configuration parameter. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 114: Configure A Phone To Connect To An Xml Application
• XML Directory Service Name—Name of the XML Directory. Displays on the user's phone as a directory choice. • XML Directory Service URL—URL where the XML Directory is located. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 115: Phone Features And Setup
Configure a Phone to Accept Pages Automatically, page 123 • Server-Configured Paging, page 123 • Manage Phones with TR-069, page 123 • View TR-069 Status, page 123 • Enable Electronic Hookswitch, page 124 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 116: Phone Features And Setup Overview
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 117: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Some JTAPI/TAPI applications are not compatible with the Join and Blind Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 118: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Allows the user to move a connected call from an active state to a held state. • No configuration required unless you want to use Music On Hold. See “Music On Hold” in this table for information. • See “Hold Reversion” in this table. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 119: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 120: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Shared Line Allows a user with multiple phones to share the same phone number or allows a user to share a phone number with a coworker. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 121: Feature Buttons And Softkeys
An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.
Page 122: Configure A Speed Dial On A Line Key
When you enable the speed dial on the line key, the user sees the speed-dial icon a name for the speed dial line key. The user presses the line key to dial the assigned extension. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 123: Configure A Speed Dial With The Configuration Utility Page
On the Configuration Utility page, select Admin Login > Voice > User. Step 2 In the Speed Dial section, enter a name and number that corresponds to the speed dial entry. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 124: Enable Conference Button With A Star Code
• Green LED—Monitored line is available. • Red LED—Monitored line is busy. • Red fast blinking LED—Call is ringing to the monitored line. • Amber LED—Configuration error occurred when this feature was being set up. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 125: Configure The Busy Lamp Field For Multiple Users With The Configuration Utility
Edit the BLF_List_URI parameter of the phone configuration file that is available in the BroadSoft server. Step 2 Add the List URI: sip: parameter @ domain name. The List URI must match the one defined in the BroadSoft server. Step 3 Save the changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 126: Configure Busy Lamp Field With Other Features
You can configure busy lamp field to work with other features on your key expansion module, such as speed dial, and call pickup. Use the information in the following table as a guide when selecting the correct string format. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 127: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Broadsoft servers only and it is configured using the BLF List and related configuration on the server. Busy Lamp Field and Call fnc=blf+cp;sub=xxx@proxy;ext=monitored userID@proxy Pickup Step 4 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 128: Configure Alphanumeric Dialing
• If the phone is on an active call when a group page starts, the incoming page is ignored. When the call ends, the page is answered, if the page is active. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 129: Call Park
LED colors display on the line key when this feature is configured: • Green LED—Call park is successfully configured. • Amber LED—Call park is not configured. • Red slow blinking LED—A call is parked. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 130: Configure Call Park With Star Codes
• sub= 999999 is the phone to which the call parks. Replace 999999 with a numbers. • nme= XXXX is the name displayed on the phone for the call park line key. Replace XXXX with a name. Step 5 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 131: Configuring Programmable Softkeys
You can also configure programmable softkeys with speed dials that perform an action that a vertical service activation code (or a star [*] code) defines. For example, if you configure a programmable softkey with a speed dial for *67, the call is placed on hold. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 132: Programmable Softkeys
Click Submit All Changes. Programmable Softkeys The following table lists each softkey and the phone state under which the softkey displays. You can have a maximum of 16 softkeys for each call state field. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 133: Configure Provisioning Authority
Procedure Step 1 In the phone configuration file, set the following parameters: a) Set the Provisioning Authority profile rules in the Profile_Rule parameters. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 134: Enable Hoteling On A Phone
Set the amount of time (in seconds) that the user can be signed in as a guest on the phone in Hoteling Subscription Expires. Step 4 Click Submit All Changes. Set the User Password Users can set their own password on their phones, or you can set a password for them. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 135: Download Problem Reporting Tool Logs
Download Problem Reporting Tool Logs Users submit problem reports to you with the Problem Reporting Tool. If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue.
Page 136: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
You can generate PRT automatically at specific intervals and can define the PRT file name. A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.
Page 137: Configure A Phone To Accept Pages Automatically
When you enable TR-069 on a user phone, you can view status of TR-069 parameters on the Configuration page. Procedure On the Configuration Utility page, select Admin Login > advanced > Info > Status > TR-069 Status. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 138: Enable Electronic Hookswitch
• Plantronics Savi 740 • Jabra PRO920 • Jabra PRO9400 • Sennheiser DW Pro1 The Cisco IP Phone 6841 does not support the Electronic Hookswitch feature. Procedure Step 1 On the Configuration Utility page, select Admin Login > advanced > Voice > User.
Page 139: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
In the SIP Settings section, in the Call Recording Protocol, select SIPREC as the call recording protocol. For details on the SIP Settings fields, see SIP Settings, on page 195. Step 6 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 140: Enable Remote Call Recording With Sip Info
Calls screen and also on the line key on which the user is recording a call. Table 15: Recording Icons Icon Meaning Recording in progress. Before You Begin You need to set up call recording on the call control system. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 141: Set Up A Phone For Presence
Before You Begin Set up the phone as a call center phone on the BroadSoft server. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 142: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
On the phone web page, select Admin Settings > Advanced > Voice > Ext(n). Step 2 In the ACD Settings section, set up the fields as described in ACD Settings, on page 199. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 143: Personal Directory Setup
• From a web browser—Users can access the PAB and Speed Dials features from the Configuration Utility web page. • From the Cisco IP Phone—Choose Contacts to search the corporate directory or the user personal directory. To configure Personal Directory from a web browser, users must access their Configuration Utility. You must provide users with a URL and sign-in information.
Page 144: Prepare The Ldap Corporate Directory Search
In the Broadsoft Settings section, choose Yes from the Directory Enable drop down list box. Step 3 Set up the fields as described in XSI Service, on page 185. Step 4 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 145: Configure The Xml Directory Service
In the XML User Name field, enter the username of XML service. Step 5 In the XML Password field, enter the password of XML service. Step 6 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 146: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Configure the XML Directory Service Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 147 P A R T Phone Troubleshooting • Monitoring Phone Systems, page 135 • Troubleshooting, page 209 • Maintenance, page 221...
Page 149: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
• Status menu: Provides access to screens that display the status messages, network statistics, and statistics for the current call. You can use the information that displays on these screens to monitor the operation of a phone and to assist with troubleshooting. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 150: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
You can view a log of the various phone statuses since provisioning was last done. Status messages reflect UTC time and are not affected by the timezone settings on the Note phone. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 151: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
• MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
Page 152: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Step 3 To exit the Status menu, press Back . Call Statistics Fields The following table describes the items on the Call Statistics screen. Table 16: Call Statistics Items for the Cisco IP Phone Item Description Receiver Codec Type of received voice stream (RTP streaming audio from codec): G.729, G.722, G.711 mu-law, G.711 A-law, OPUS, and iLBC.
Page 153: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Receiver Discarded Number of RTP packets in the receiving voice stream that were discarded (bad packets, too late, and so on). The phone discards payload type 19 comfort noise packets that Cisco Note Gateways generate, because they increment this counter.
Page 154: Info
Access the Web-Based Configuration Utility, on page 62 Determine the IP Address of the Phone, on page 62 Allow Web Access to the Cisco IP Phone, on page 63 Info The fields on this tab are read-only and cannot be edited.
Page 155: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Displays the primary DNS server assigned to the phone. Secondary DNS Displays the secondary DNS server assigned to the phone. Reboot History For information about reboot history, see Reboot Reasons, on page 225. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 156: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Total number of SIP messages sent (including retransmissions). SIP Bytes Sent Total number of SIP messages received (including retransmissions). SIP Messages Recv Total number of bytes of SIP messages sent which includes retransmissions. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 157: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Next Registration In Seconds Number of seconds before the next registration renewal. Message Waiting Indicates whether message waiting is enabled or disabled. Mapped SIP Port Port number of the SIP port mapped by NAT. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 158: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Number of milliseconds for decoder latency. Jitter Number of milliseconds for receiver jitter. Round Trip Delay Number of milliseconds for delay in the RTP-to-RTP interface round trip. Packets Lost Number of packets lost. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 159: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). Paging Status Parameter Description Multicast Rx Pkts Multicast Tx Pkts Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 160: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Debug Message 4 messages.3 Debug Message 5 messages.4 Debug Message 6 messages.5 Debug Message 7 messages.6 Debug Message 8 messages.7 Problem Reports Parameter Description Report Problem Displays the tab Generate PRT. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 161: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Provisioning Status 1 Displays the provisioning status (resync) of the phone. Provisioning Status 2 Provisioning Status 3 Provisioning Failure Reason Displays the reason for the failure of provisioning of the phone. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 162: Custom Ca Status
• Not Installed—Displays if no custom CA certificate is installed. Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 6800 Series Multiplatform Phones Provisioning Guide. Network Statistics Ethernet Information...
Page 163: Network Port Information
1024 and 1518 bytes in size. TxtotalGoodPkt Total number of good packets (multicast, broadcast, and unicast) that the phone received. lldpFramesOutTotal Total number of LLDP frames that the phone sent out. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 164: Access Port Information
Total number of packets dropped. RxUndersizePkts The total number of packets received that are less than 64 octets long, which excludes framing bits, but includes FCS octets, and are otherwise well formed. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 165: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Total number of LLDP frames that the phone received. lldpTLVDiscardedTotal Total number of LLDP TLVs that were discarded. lldpTLVUnrecognizedTotal Total number of LLDP TLVs that were not recognized on the phone. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 166: Voice
Enables the direct action of the URL. Default: Yes Session Max Timeout Allows you to enter maximum timeout of the session. Default: 3600 Session Idle Timeout Allows you to enter idle timeout of the session. Default: 3600 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 167: Network Settings
Allows you to select the internet protocol mode in which the phone operates. Options are: IPv4 Only, IPv6 Only, and Dual Mode. In dual mode, the phone can have both IPv4 and IPv6 addresses. Default: Dual Mode Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 168: Ipv4 Settings
Auto Config When enabled, phone generates an IPv6 address by default with the prefix length sent from the router. Options are Disabled and Enabled. Default: Enabled SIP IP Preference SDP IP Preference Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 169: X Authentication
Allows you to select speed and duplex of the network port. Values are: • Auto • 10MB half • 10MB full • 100 MB half • 100MB full • 100 half • 1000 full Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 170: Vlan Settings
Default: Blank Enable SSLv3 Choose Yes to enable SSLv3. Choose No to disable. Default: No VLAN Settings Parameter Description Enable VLAN Choose Yes to enable VLAN. Choose No to disable. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 171: Inventory Settings
Cisco IP Phone Web Page Parameter Description Enable CDP Enable CDP only if you are using a switch that has Cisco Discovery Protocol. CDP is negotiation based and determines which VLAN the IP phone resides in. Enable LLDP-MED Choose Yes to enable LLDP-MED for the phone to advertise itself to devices that use that discovery protocol.
Page 172: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
If set to no, the phones use normal SIP headers. If inbound SIP requests contain compact headers, the phones reuse the same compact headers when generating the response, regardless of this setting. Default: No Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 173: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
If set to yes, the phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The Cisco IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting.
Page 174: Sip Timer Values (Sec)
RFC 3261 T1 value (RTT estimate) that can range from 0 to 64 seconds. Default: 0.5 seconds SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses) that can range from 0 to 64 seconds. Default: 4 seconds Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 175: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Min-Expires header. If the value is larger than this setting, the maximum value is used. Reg Retry Intv Interval to wait before the Cisco IP Phone retries registration after failing during the last registration.The range is from 1 to 2147483647 Default: 30 See the note below for additional details.
Page 176: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Reg Retry Long Intvl When registration fails with a SIP response code that does not match<Retry Reg RSC>, the Cisco IP Phone waits for the specified length of time before retrying. If this interval is 0, the phone stops trying.
Page 177: Response Status Code Handling
Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the phone terminates the call. If value is set to 0, the phone ignores the limit on ICMP errors. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 178: Sdp Payload Types
H264 BP0 Dynamic Payload H264 BPO Dynamic Payload type. Default: 110 H264 HP Dynamic Payload H264 HP Dynamic Payload type. Default: 110 G711u Codec Name G711u codec name used in SDP. Default: PCMU Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 179: Nat Support Parameters
Enables the phone to process the rport parameter in the VIA header. Default: No Insert VIA received Enables to insert the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Default: No Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 180: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
RTP port number in all outgoing SIP messages is substituted for the corresponding port value in the external RTP port range. Default: 0 NAT Keep Alive Intvl Interval between NAT-mapping keep alive messages. Default: 15 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 181: Provisioning
600, the default value is used. Default: 600 Resync Periodic Time in seconds between periodic resyncs. If this value is empty or zero, the device does not resync periodically. Default: 3600 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 182: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Profile Rule Remote configuration profile rules evaluated in sequence. Each resync operation can retrieve multiple files, potentially managed by different Profile Rule B servers. Profile Rule C Default: /$PSN.xml Profile Rule D Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 183: Firmware Upgrade
User Configurable Resync Allows a user to resync the phone from the phone screen. Default: Yes Firmware Upgrade Parameter Description Upgrade Enable Allows firmware update operations independent of resync actions. Default: Yes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 184: Ca Settings
Log Upgrade Failure Msg Syslog message issued after a failed firmware upgrade attempt. Default: $PN $MAC -- Upgrade failed: $ERR For more information about the Provisioning page, see the Cisco IP Phone 6800 Series Multiplatform Phones Provisioning Guide. CA Settings...
Page 185: Http Settings
If PRT Max Timer and PRT Upload Rule fields are empty, problem reports are not generated. PRT Name Defines a name for the generated PRT file. Enter the name in the format: prt-string1-$MACRO Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 186: General Purpose Parameters
GPP A - GPP P The general purpose parameters GPP_* are used as free string, registers when configuring the Cisco IP phones to interact with a particular provisioning server solution. They can be configured to contain diverse values, including the following: •...
Page 187: Distinctive Ring Patterns
Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.2,1/4). Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 188: Control Timer Values (Sec)
This code calls the last caller. Defaults to *69. Blind Transfer Begins a blind transfer of the current call to the extension specified after the activation Code code. Defaults to *88. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 189: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Removes caller ID blocking on the next inbound call. Call Act Code Defaults to *81. Block CID Per Removes caller ID blocking on the next inbound call. Call Deact Code Defaults to *82. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 190: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The star code used for picking up a call from the call park. Defaults to *39. Group Call Pickup The star code used for picking up a group call. Code Defaults to *37. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 191: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The *codes should not conflict with any of the other vertical service codes internally processed by the IP phone. You can empty the corresponding *code that you do not want to the phone to process. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 192: Vertical Service Announcement Codes
INVITE *73@..as usual when user dials *73. Vertical Service Announcement Codes Parameter Description Service Annc Base Number Defaults to blank. Service Annc Extension Codes Defaults to blank. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 193: Outbound Call Codec Selection Codes
Defaults to *02729. Prefer iLBC Code Makes this codec the preferred codec for the associated call. Force iLBC Code Makes this codec the only codec that can be used for the associated call. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 194: Time
Choosing no causes the IP phone to use the router's DHCP time offset value. Default: Yes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 195: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Where: • HH stands for hours (0-23). • mm stands for minutes (0-59). • ss stands for seconds (0-59). Default: 3/-1/7/2;end=10/-1/7/2;save=1. Daylight Saving Time Enable Enables Daylight Saving Time. Default: Yes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 196: Language
Select from None, PNG Picture, or Text Logo. Default: None WideBand Handset Enable Enable the phone to use the wideband handset. Default: No Line Key Each line key has a set of settings. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 197: Miscellaneous Line Key Settings
You can choose a value from 2 to 10. Default: 2 Supplementary Services Parameter Description Conference Serv Enable or disable three-way conference service. Default: Yes Attn Transfer Serv Enable or disable attended-call-transfer service. Default: Yes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 198: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Group Call Pick Up Serv Enable or disable group call pick up services on the phone. Default: Yes Service Annc Serv Enable or disable the vertical service announcement services on the phone. Default: No Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 199: Ringtone
Options to specify the password input method of extension mobility PIN. Options are: Alpha-numeric and Numeric. Default: Alpha-numeric XSI Service Parameter Description XSI Host Server Enter the name of the server; for example, xsi.iop1.broadworks.net. Default: Blank Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 200: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Group: Allows users to search on last name, first name, user ID, phone number, extension, department, or email address. Personal: Allows users to search on last name, first name, or telephone number. Default: Enterprise Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 201: Broadsoft Xmpp
After this interval, the client needs to reauthenticate. Default: 30 XML Service Parameter Description XML Directory Service Name Name of the XML Directory. Displays on the user’s phone as a directory choice Default: Blank Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 202: Ldap
DN follows: cn=”David Lee”,dc=users,dc=cv2bu,dc=com Default: Blank User Name Enter the username for a credentialed user on the LDAP server. Default: Blank Password Enter the password for the LDAP username. Default: Blank Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 203: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Search Item 4 Additional customized search item. Can be blank if not needed. Default: Blank Search Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Default: Blank Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 204: Programmable Softkeys
If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Default: Blank Programmable Softkeys Parameter Description Programmable Softkey Enable Enables programmable softkeys. Idle Key List Softkeys that display when the phone is idle. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 205: User
Default: 0 Hold Reminder Ringtone Specifies the volume of the timer ringtone. Call Forward Parameter Description Cfwd Setting Select Yes to enable call forwarding. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 206: Speed Dial
Speed Dial You can configure speed dials on the Cisco IP Phone from the LCD GUI or the web GUI. Speed Dial 2 to 9: Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. Press the digit key (2-9) to dial out the assigned number.
Page 207: Audio Volume
Enables or disables the Electronic HookSwitch (EHS) feature. After EHS is enabled, the AUX port does not output phone logs. The Cisco IP Phone 6841 does not support EHS or have an AUX port. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 208: Extension
Default: Yes Share Line Appearance Parameter Description Share Ext Indicates whether this extension is to be shared with other Cisco IP phones or private. Default: Yes Shared User ID The user identified assigned to the shared line appearance. Default: Blank Subscription Expires Number of seconds before the SIP subscription expires.
Page 209: Nat Settings
Support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests. Select Yes to enable. Default: No EXT SIP Port The external SIP port number. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 210: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Cisco IP Phone Web Page Parameter Description Auth Resync-Reboot The Cisco IP Phone authenticates the sender when it receives a NOTIFY message with the following requests: • resync • reboot • report • restart • XML-service Select Yes to enable.
Page 211: Call Feature Settings
Default: No Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit. This parameter toggles a message from the SIP proxy to indicate if a message is waiting. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 212: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
When this parameter is set to yes, the phone sends out subscription messages (without body) to the server. Default: No Hoteling Subscription Expires An expiration value that is added in the subscription message. Default value is 3600. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 213: Acd Settings
Proxy and Registration Parameter Description Proxy SIP proxy server and port number set by the service provider for all outbound requests. For example: 192.168.2.100:6060. The port number is optional. Default: 5060 Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 214: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
If registration fails with an “Expires too brief” error response, the phone retries with the value specified in the Min-Expires header of the error. The range is from 32 to 2000000. Default: 3600 seconds Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 215: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Set to Yes to enable the Dual registration/Fast Fall back feature. To enable the feature you must also configure the alternate proxy/alternate outbound proxy fields in the Proxy and Registration section. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 216: Subscriber Information
URI used in the SIP signaling should be automatically formed by appending this parameter with an @ character followed by the IP address of the device. Audio Configuration Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 217: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Default: Yes G729a Enable To enable use of the G.729a codec at 8 kbps, select Yes. Otherwise, select No. Default: Yes G722 Enable Enables use of the G.722 codec. Default: Yes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 218: Dial Plan
Default: Default. Codec Negotiation When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports.
Page 219: Tr-069
Username that authenticates the CPE to the ACS when ACS uses the CPE WAN Management Protocol. This username is used only for HTTP-based authentication of the CPE. If the user name is not configured, admin is used as default. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 220: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
BACKUP ACS User Backup username that authenticates the CPE to the ACS when ACS uses the CPE WAN Management Protocol. This username is used only for HTTP-based authentication of the CPE. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 221: Call History
The Personal Directory allows a user to store a set of personal numbers. Directory entries can include the following contact information: • No. (the directory number) • Name • Work • Mobile • Home • Speed Dials To edit contact information, click Edit Contacts. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 222: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
Cisco IP Phone Web Page Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 223: Troubleshooting
• Troubleshooting Procedures, page 219 • Additional Troubleshooting Information, page 220 General Troubleshooting Information The following table provides general troubleshooting information for the Cisco IP Phone. Table 17: Cisco IP Phone Troubleshooting Summary Explanation Connecting a Cisco IP Phone to...
Page 224: Cisco Ip Phone 6800 Series Multiplatform Phones Administration Guide
The RxSize and the TxSize statistics show the size of the voice packets phone and another device that are used in a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. See...
Page 225: Startup Problems
◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 226: Phone Displays Error Messages
DHCP server, or the switch port to which the phone connects may be disabled. Solution Ensure that the network or VLAN to which the phone connects has access to the DHCP server, and ensure that the switch port is enabled. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 227: Phone Resets Due To Intermittent Network Outages
If users report that their phones are resetting during calls or while the phones are idle on their desk, you should investigate the cause. If the network connection and Third Party Call Control connection are stable, a Cisco IP Phone should not reset.
Page 228: Phone Resets During Heavy Network Usage
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 229: General Telephone Call Problems
2 Enable audio server debug and capture logs on both phones, then examine the logs. Phone Does Not Recognize DTMF Digits or Digits Are Delayed Problem The user complains that numbers are missed or delayed when the keypad is used. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 230: Feature Troubleshooting
• Check the phone configuration to determine if BroadSoft ACD is set to yes. Call Doesn't Record Problem When a user tries to record a call, the recording doesn't takes place. Cause This is often due to configuration issues. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 231: Presence Status Doesn't Work
• Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login successfully. Phone Display Problems Your users may see unusual screen displays. Use the following sections to troubleshoot the problem. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 232: The Font Is Too Small Or Has Unusual Characters
• Check the Locale Download Package section of the status web page to verify that the locale and font files downloaded successfully. If they did not, try the download again. Softkey Labels are Truncated Problem The softkey labels appear to be truncated. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 233: Troubleshooting Procedures
Report All Phone Issues from the Phone Web Page If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload them to a remote log server.
Page 234: Check Dhcp Settings
Third-Party Call Control. You must also ensure that DNS is configured to do reverse lookups. Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html...
Page 235: Basic Reset
Phone Behavior During Times of Network Congestion, page 226 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 236: Factory Reset The Phone With The Web Ui Button
Click Confirm factory reset. Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
Page 237: Voice Quality Reporting
Protocol (SIP) event package. Voice call quality information derived from RTP and call information from SIP is conveyed from a User Agent (UA) in a session (reporter) to a third party (collector). The Cisco IP phone uses User Datagram Protocol (UDP) to send a SIP PUBLISH message to a collector server.
Page 238: Mean Opinion Scores And Codecs
SIP UDP Port (5060) is used by default. If the collector server URL parameter is blank, a SIP PUBLISH message is not sent out. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide...
Page 239: Cisco Ip Phone Cleaning
Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
Page 240: Phone Behavior During Times Of Network Congestion
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...

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Ip phone 6841

Cisco IP Phone 6851 Administration Manual

Table of Contents

Phone Features and Setup

CHAPTER 1 Cisco IP Phone Hardware

CHAPTER 2 Technical Details

Cisco IP Phone Installation

CHAPTER 3 Cisco IP Phone Installation

Cisco IP Phone Customization

Chapter 8

Phone Features and Setup

CHAPTER 9 Phone Features and Setup

CHAPTER 10 Corporateandpersonaldirectorysetup

CHAPTER 12 Troubleshooting

CHAPTER 13 Maintenance 221

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Cisco IP Phone 6851