Cisco SPA500 Series User Manual
  1. Manuals
  2. Brands
  3. Cisco Manuals
  4. IP Phone
  5. SPA-500 Series
  6. User manual
Cisco SPA500 Series User Manual

Cisco SPA500 Series User Manual

Spa500 series ip phones
Hide thumbs Also See for SPA500 Series:
Table of Contents

Advertisement

Quick Links

See also: Administration Manual , User Manual
USER GUIDE
Cisco Small Business Pro
SPA500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G

Advertisement

Table of Contents
loading

Related Manuals for Cisco SPA500 Series

Summary of Contents for Cisco SPA500 Series

  • Page 1 USER GUIDE Cisco Small Business Pro SPA500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509G...
  • Page 2 Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks;...

  • Page 3: Table Of Contents

    Connecting a PC to Your Phone (Optional) Connecting Wired and Wireless Headsets (Optional) Verifying Phone Startup Upgrading Your Phone’s Firmware Determining Your Current Firmware Version Download the Firmware Get Your Phone’s IP Address Install the Firmware Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 4 Forwarding All Calls Forwarding Calls When Your Phone is Busy Forwarding Calls When You Don’t Answer the Phone Delaying Call Forwarding When You Don’t Answer the Phone Stopping Call Forwarding Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 5 Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Configuring Auto Answer Monitoring/Accessing Another Phone from Your Phone Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 6 Blocking Caller ID Blocking Anonymous Calls Using Your Personal Directory Viewing Call History Lists Creating Speed Dials Accepting Text Messages Adjusting Audio Volume Changing the LCD Contrast Configuring the Phone Screen Saver Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 7 Connecting the SPA500S Attendant Console to the IP Phone Connecting a Single SPA500S Connecting a Second SPA500S Configuring the SPA500S Using the SPA500S Monitoring the SPA500S Appendix A: Where to Go From Here Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 8: Chapter 1: Getting Started

    This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. The Cisco Small Business Pro IP Phone features vary, depending on the type of call NOTE control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system.
  • Page 9 Chapter 6 Using the SPA500S How to use the SPA500S. Attendant Console Appendix A Where to Go From Here Lists of and links to related documentation. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 10: Overview Of The Cisco Small Business Pro Ip Phones

    You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter. The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:...

  • Page 11: Understanding Your Phone's Lines And Buttons

    Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones”...
  • Page 12 LCD screen. (Not available on the SPA501G.) Messages button Press to access voice mail (must be set up by your phone system administrator). Hold button Press to place a call on hold. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 13: Softkey Buttons

    Below is a partial listing of softkey buttons that may be available on your phone. Button Function << or >> Move left or right through an entry without deleting characters. activ Activates screen saver mode. Add an entry. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 14 Displays a list of recently dialed numbers. resume Resumes a call that is on hold. save Saves your changes. select Selects the highlighted item on the LCD screen. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 15: Using Keypad Shortcuts

    For example, to obtain your IP address on the SPA504G, press the Setup button and dial 9. The IP address is displayed on the Network screen. Menus and options vary depending on phone model. NOTE Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 16: Spa500S Attendant Console

    SPA500S Attendant Console SPA500S Attendant Console The SPA500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA500S attaches to the IP phone with the attachment arm provided (not shown).

  • Page 17: Caring For Your Phone

    Caring for Your Phone Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

  • Page 18: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 12 • Phone Connections, page 12 • Connecting the Handset, page 13 •...

  • Page 19: Before You Begin

    CAUTION: Do not plug a telephone line cord into the port marked “AUX.” CAUTION Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 20: Connecting The Handset

    Slide the bottom tabs into the lower slots on the phone body and lightly press STEP 2 down on the stand. It should easily slide into the upper stand slots. Do not force. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 21: Mounting The Phone To The Wall (Optional)

    Mounting the Phone to the Wall (Optional) Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 22 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 23 Installing Your Phone Mounting the Phone to the Wall (Optional) (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 24 Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 25: Reversing The Handset Retention Tab

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 26: Connecting The Power

    If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 27: Connecting Your Phone To The Network

    Connecting the Phone to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. This procedure requires the optional Cisco SPA9000 Voice System IP Phone PA100 NOTE power adapter to provide power to the WBP54G.

  • Page 28: Connecting A Pc To Your Phone (Optional)

    IP Phone. • Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 29: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network”. All of the lights on the phone will flash. After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

  • Page 30: Upgrading Your Phone's Firmware

    To upgrade your phone’s firmware, do one of the following: • Download the firmware from the Cisco website and install it from your PC. See the following section for instructions. • Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your Cisco phone is part of a Cisco SPA9000 Voice System network).

  • Page 31: Download The Firmware

    Scroll to view Current IP. This is the IP address of your phone. STEP 3 SPA501G: Press the Setup button. STEP 1 Enter 110, then press #. The IP address is recited. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 32: Install The Firmware

    Do not disconnect your phone’s power until the upgrade is complete (the lights on NOTE your phone are no longer blinking). Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 33: Chapter 3: Using Basic Phone Functions

    Placing a Three-Way Conference Call, page 42 • Using the Phone Directories, page 44 • Using the Call History Lists, page 46 • Setting or Changing a Phone Password, page 48 • Accessing Voicemail, page 48 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 34: Using Phone Hardware And Accessories

    (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.) Sending Audio to the Phone Speaker Choosing this option sends audio to the speaker when the handset is lifted. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 35: Choosing Your Preferred Audio Device

    STEP 2 Choose Preferred Audio Device and press edit. STEP 3 Press option to view your choices. When the option you want is displayed, press STEP 4 Press save. STEP 5 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 36: Adjusting Call Volume And Muting

    You may have to dial a number or numbers to reach an outside line. Ask your phone NOTE administrator. To place or answer a call, do one of these: • Pick up the receiver. • Press the Speaker button. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 37: Using Dial Assistance

    Only one call can be active at a time. Pressing the Hold button places the active call on hold. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 38: Resuming A Call

    • Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 39: Performing An Attended Transfer

    STEP 1 Enter the number to which you want to transfer the call and press dial. The call is STEP 2 transferred with no further action required on your part. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 40: Transferring A Held Call To An Active Call

    When you’re done, press ok. Lift the handset or press dial to automatically dial the selected number. STEP 3 SPA501G: To redial the last number, press the Redial button. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 41: Viewing And Returning Missed Calls

    If the LCD screen shows a missed call, press the miss softkey to view a list of missed calls. • If the LCD screen does not show a missed call: a. Press the Setup button. b. Select Call History. c. Select Missed Calls. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 42: Turning The Missed Calls Shortcut On And Off

    “Configuring Call Forwarding” section on page For the SPA501G, you can only use the IP Phone Web Interface or star codes to set NOTE call forwarding. See the instructions below for the appropriate star codes. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 43: Forwarding All Calls

    Press *90 and enter the number to which to forward calls. Using the Setup button: Press the Setup button and select Call Forward > CFWD Busy Number. STEP 1 Press the edit softkey. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 44: Forwarding Calls When You Don't Answer The Phone

    In the Call Forward Screen, make sure CFWD No Ans Delay is highlighted and STEP 1 press the edit softkey. Enter the number of seconds to delay forwarding calls, if there is no answer at your STEP 2 phone. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 45: Stopping Call Forwarding

    Activating Do Not Disturb Using the dnd softkey: To activate Do Not Disturb, press the dnd softkey. The LCD screen indicates that Do Not Disturb is turned on for your phone. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 46: Deactivating Do Not Disturb

    You can also turn call waiting on and off from your PC using the IP Phone Web Interface. See the “Configuring Call Waiting” section on page Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 47: Picking Up A Call

    Pick up a call ringing at an extension that is configured on one of the line buttons on your phone. Requires configuration by your phone administrator. (Not available on SPA502G.) Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 48: Parking A Call

    (for example, 100). The call is then parked on that line, and the caller hears “on hold” music or messages. You or another person must then “unpark” the call. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 49: Placing A Three-Way Conference Call

    Press the conf softkey during an active call. The first call is placed on hold, a STEP 1 second line is opened, and you hear a dial tone. Dial the second person’s telephone number. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 50: Conferencing A Held Call With An Active Call

    • If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 51: Using The Phone Directories

    When finished with the name, use the navigation button to go down to the Number field. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 52: Using The Corporate Directory

    Press the dir softkey, or press the Setup button and select Directories. STEP 1 Scroll to the LDAP Directory Name and press Select. STEP 2 The name of the LDAP directory is configured by the phone administrator and can NOTE differ. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 53: Using The Call History Lists

    Redial List—Shows the last 60 numbers dialed from your phone. • Answered Calls—Shows the caller ID of the last 60 answered calls. • Missed Calls—Shows the last 60 missed calls. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 54: Calling From The Call History Lists

    Use the navigation button to scroll to the right to access more softkey button STEP 2 options, and press save. Edit the information (if desired) and press save again. The entry is added to your STEP 3 directory. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 55: Setting Or Changing A Phone Password

    STEP 1 Scroll to Voice Mail and press select. STEP 2 Enter the number to dial for voicemail. For a Cisco SPA9000 Voice System, this is STEP 3 normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line.

  • Page 56: Chapter 4: Using Advanced Phone Features

    Configuring Date and Time Parameters on Your Phone, page 59 • Using Star Codes, page 59 • Using the Interactive Voice Response Menu on the SPA501G, page 61 • Advanced Procedures for Technical Support Personnel, page 64 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 57: Configuring Privacy And Security Features

    Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 58: Using Secure Call

    Press save. When you dial, you will hear a tone before the call. STEP 6 Using star codes: • *16—Activate Secure Call feature for all calls. • *18—Activate Secure Call feature for a single call. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 59: Enabling Dial Assistance

    You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Creating Speed Dials,” on page Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 60: Using Speed Dials

    Press the number for the speed dial and wait a few seconds. Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the Cisco SPA9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you.

  • Page 61: Paging Another Phone

    Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone Your phone must be part of a Cisco SPA9000 Voice Network to use this feature. NOTE Paging Another Phone To page another phone, dial *96 plus the extension of the phone you are paging. If the phone you are paging is not set up to auto answer pages, the call will ring as a normal voice call.

  • Page 62: Customizing Your Lcd Screen

    Use the navigation button to adjust the screen contrast. Pressing the Left STEP 2 navigation button decreases the contrast. Pressing the Right navigation button increases the contrast. Press save. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 63: Changing The Screen Backlight Settings

    PC using the IP Phone Web Interface. See “Configuring the Phone Screen Saver,” on page To configure your screen saver: Press the Setup button. STEP 1 Select Screen Saver Mode. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 64 Lock—Overlays a lock graphic onto the picture. • Phone—Overlays a phone graphic onto the picture. • Date/Time—Overlays the date and time onto the picture. Press ok. STEP 3 Press save. STEP 4 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 65: Turning On The Screen Saver

    Choose the extension for which to choose a ring tone and press change. STEP 3 Scroll through the ring tones and press play to play the highlighted ring tone. Press STEP 4 select to choose the highlighted ringtone for that extension. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 66: Configuring Date And Time Parameters On Your Phone

    (star code 67), you would dial *67, followed by the telephone number you are calling. Following is a list of commonly-used star codes. Some star codes may not be available to you; consult your system administrator for more information. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 67 Turning Call Waiting On and Off, page Activate Call Forward All. See Forwarding Calls, page Deactivate Call Forward All. See Forwarding Calls, page Activate anonymous call blocking. See Blocking Anonymous Calls, page Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 68: Using The Interactive Voice Response Menu On The Spa501G

    Perform a blind transfer. Transferring Calls, page *Requires that your IP phone be part of a Cisco SPA9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA9000 Voice System network. Using the Interactive Voice Response Menu on the SPA501G The SPA501G provides an interactive voice response menu.
  • Page 69 Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. 732668 Reboot the phone. After entering #, hang up to begin rebooting. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 70 Enable or disables access to the administrative (admin) login on the web interface. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 71: Advanced Procedures For Technical Support Personnel

    If you choose factory reset, you will return the phone to the original factory settings CAUTION and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 72: Rebooting Your Phone

    Press ok. STEP 3 SPA501G: Press the Setup button. STEP 1 At the IVR menu, enter 732668, then press #. STEP 2 Hang up to begin the reboot. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 73: Chapter 5: Using The Web Interface

    Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • Logging in to the Web Interface, page 67 •...

  • Page 74: Logging In To The Web Interface

    • Call History—Displays calls received and made from your phone. • Personal Directory—Contains your personal address book. • Attendant Console Status—Provides information about Cisco SPA500S attendant consoles, if installed. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 75: Setting Do Not Disturb

    You can turn off Do Not Disturb from your phone or from the web interface. NOTE Configuring Call Forwarding Log in to the web interface. STEP 1 In the Voice tab, click the User tab. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 76: Configuring Call Waiting

    Under Supplementary Services, locate the CW Setting field. STEP 3 Choose yes or no to enable or disable. STEP 4 At the bottom of the page, click Submit All Changes. STEP 5 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 77: Blocking Caller Id

    Under Supplementary Services, locate the Block ANC Setting field. STEP 3 Choose yes or no to enable or disable. STEP 4 At the bottom of the page, click Submit All Changes. STEP 5 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 78: Using Your Personal Directory

    Click the Call History tab. A window appears with the call history lists for your STEP 2 phone. These include: • Placed—Shows the last 60 numbers dialed from your phone. • Answered—Shows the caller ID of the last 60 answered calls. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 79: Creating Speed Dials

    STEP 1 In the Voice tab, click the User tab. STEP 2 Under Supplementary Services, in the Text Message field, choose yes. STEP 3 Click Submit All Changes. STEP 4 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 80: Adjusting Audio Volume

    • Ringer Volume • Speaker Volume • Handset Volume • Headset Volume Enter a volume between 1 and 10, with 1 being the lowest. Click Submit All Changes. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 81: Changing The Lcd Contrast

    Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts. • Screen Saver Icon: The display type: A background picture. The station time in the middle of the screen. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 82 “Press any key to unlock your phone.” A moving phone icon. The station date and time in the middle of the screen. Click Submit All Changes. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 83: Chapter 6: Using The Spa500S Attendant Console

    Using the SPA500S Attendant Console This chapter describes how to install and use the SPA500S Attendant Console with your IP Phone. Figure 1 SPA500S Attendant Console Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 84: Connecting The Spa500S Attendant Console To The Ip Phone

    Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone The SPA500S is a 32-button attendant console for the SPA500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA500S attaches to the IP phone with the attachment arm provided.

  • Page 85: Connecting A Single Spa500S

    Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 2 Insert the pegs on the attachment arm into the peg holes on the IP phone. STEP 3 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 86 Align the right screw hole in the SPA500S with the unused hole on the attachment STEP 5 arm. Insert the pegs on the attachment arm into the peg holes on the SPA500S. STEP 6 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 87 Locate the AUX port on the back of the IP phone. Connect the other end of the STEP 9 auxiliary cable to this port. The SPA500S is powered by the auxiliary cable with the IP phone; no additional power source is required. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 88 Connecting the SPA500S Attendant Console to the IP Phone Route the auxiliary cable inside the cable slot of the SPA500S. STEP 10 Attach the appropriate desktop stand to each unit. STEP 11 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 89: Connecting A Second Spa500S

    Insert the pegs on the attachment arm into the peg holes on the SPA500S. STEP 5 Using the attachment arm screw, secure the attachment arm to the second STEP 6 SPA500S. Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
  • Page 90 Route the auxiliary cable inside the cable slot. The SPA500S is powered by the STEP 9 auxiliary cable with the IP phone; no additional power source is required. Attach the appropriate desktop stands to each unit. STEP 10 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 91: Configuring The Spa500S

    • If you want to manually configure the SPA500S using the web user interface for the IP phone to which the SPA500S is attached, see the Cisco SPA and Wireless IP Administration Guide on Cisco.com. See Appendix B, “Where to Go From Here”...

  • Page 92: Using The Spa500S

    Pick up a call ringing at the extension by pressing the flashing red line button. Monitoring the SPA500S To view the status of the SPA500S: Log in to the web interface. STEP 1 Click the Att Console Status tab. STEP 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)

  • Page 93: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
  • Page 94 Installation and initial configuration of your Cisco IP phone. Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide • — Installation and use of the WBP54G wireless bridge with your Cisco IP phone. Cisco Small Business Pro SPA500 Series and WIP310 IP Phone •...

This manual is also suitable for:

Small business pro 501gSmall business pro 502gSmall business pro 504gSmall business pro 508gSmall business pro 509g

Table of Contents