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Summary of Contents for Cisco IP Conference Phone 8832
- Page 1 Cisco IP Conference Phone 8832 Multiplatform Phone User Guide First Published: 2019-01-30 Last Modified: 2019-04-26 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
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Page 3: Table Of Contents
Sign Out of a Phone as a Guest Set the Profile Rule on the Phone Phone Web Page Speed-Dial Numbers Cisco IP Conference Phone 8832 Buttons and Hardware Conference Phone Navigation Conference Phone Softkeys Conference Phone Screen Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... - Page 4 Assign a Speed-Dial Code from the Phone Screen Make a Call with a Speed-Dial Code Dial an International Number Secure Calls Answer Calls Answer a Call Answer Call Waiting on Your Conference Phone Decline a Call Cisco IP Conference Phone 8832 Multiplatform Phone User Guide...
- Page 5 Escalate a Call to a Supervisor C H A P T E R 3 Contacts Search for a Contact in Multiple Directories Corporate Directory Dial a Contact in the Corporate Directory Broadsoft Directory Cisco IP Conference Phone 8832 Multiplatform Phone User Guide...
- Page 6 Delete All Call Records C H A P T E R 5 Voicemail Your Voicemail Account Set up Voicemail on Your Phone Check for New Voice Messages Access Voicemail Access Audio Voicemail Cisco IP Conference Phone 8832 Multiplatform Phone User Guide...
- Page 7 Product Safety and Security Safety and Performance Information Power Outage Regulatory Domains Health-Care Environments External Devices Ways to Provide Power to Your Phone Phone Behavior During Times of Network Congestion UL Warning Compliance Statements Cisco IP Conference Phone 8832 Multiplatform Phone User Guide...
- Page 8 FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Conference Phone 8832 Multiplatform Phone User Guide viii...
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Page 9: Your Phone
Additional Help and Information, on page 15 Your Cisco IP Conference Phone 8832 The Cisco IP Conference Phone 8832 Multiplatform Phones provide high-definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1... -
Page 10: Feature Support
Phones Supported in this Document This document supports these phones: • Cisco IP Conference Phone 8832 Multiplatform Phones In this document, the term phone or Cisco IP Phone refers to the above phones. New and Changed Features New and Changed for Firmware Release 11.2(3)SR1... -
Page 11: Phone Setup
• Cisco IP Conference Phone 8832 PoE Injector • Cisco IP Conference Phone 8832 Ethernet Injector • Outside of North America—Cisco IP Conference Phone 8832 PoE Injector Figure 2: Conference Phone PoE Power Options Cisco IP Conference Phone 8832 PoE Injector... -
Page 12: Install The Wired Expansion Microphones
Plug the end of the microphone cable into the port on the side of the conference phone. Step 2 Extend the microphone cable to the desired position. The following figure shows installation of a wired expansion microphone. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 13: Install The Wireless Expansion Microphones
Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface. Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit into place. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 14: Pair A Wireless Microphone
Select either Microphone 1 or Microphone 2. If the selected channel is paired, the Unpair softkey displays on the phone screen. Step 4 Press Unpair. Related Topics Wireless Expansion Microphone, on page 14 Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 15: Install The Wireless Microphone Charging Cradle
Before you begin Install the wireless microphone charging cradle. For more information, see Install the Wireless Microphone Charging Cradle, on page Procedure Step 1 Place the microphone in the charging cradle. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 16: Sign Into Your Extension From Another Phone (Extension Mobility)
Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Step 3 Press Save. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 17: Sign Out Of A Phone As A Guest
You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 18: Speed-Dial Numbers
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements: • You need to dial 9 for an outside line. • You want to call 5556543. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 19: Cisco Ip Conference Phone 8832 Buttons And Hardware
• After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Cisco IP Conference Phone 8832 Buttons and Hardware The following figure shows the Cisco IP Conference Phone 8832. Figure 5: Cisco IP Conference Phone 8832 Buttons and Features Mute bar Toggle the microphone on or off. -
Page 20: Conference Phone Navigation
The phone screen shows information about your phone such as directory number, active call status, and softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 21: Clean The Phone Screen
Wired Expansion Microphone The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use of the expansion microphones allows greater coverage in a larger room and for more people. For best results, we recommend that the microphones be placed between 3 feet (0.91 m) and 7 feet (2.1 m) away from... -
Page 22: Wireless Expansion Microphone
Microphones, on page 4 Wireless Expansion Microphone The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white. -
Page 23: Energy Savings
Additional Help and Information If you have questions about the functions available on your phone, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/... -
Page 24: Troubleshooting
Software version—Version number of the Cisco IP Phone firmware. Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone. -
Page 25: View The Network Status
• MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port. -
Page 26: View The Phone Status
Press Back. View the Line Status Procedure Step 1 Press Settings. Step 2 Select Status > Phone status > Line status. You can view the status of each line on the phone. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 27: View 802.1X Transaction Status
Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default. Step 5 Select Problem description. Step 6 Select a description from the displayed list. Step 7 Press Submit. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 28: Identify Phone Issues With A Url In The Phone Web Page
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. -
Page 29: Calls
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 30: Redial A Number
You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from the phone web page. Procedure Step 1 Press Settings. Step 2 Select Speed dials. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 31: Make A Call With A Speed-Dial Code
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 32: Answer A Call
• Press the Volume button down. If you press this button again, the ringer volume decreases. The ringer volume is restored during the next incoming call. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 33: Turn On Do Not Disturb
To turn off DND, dial the star code provided by your administrator. Mute Your Call While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 34: Hold Calls
If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to the line key label. There are two ways of forwarding your calls: • Forward all calls Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 35: Transfer Calls
Enter the other person's phone number and press Call. Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call. Step 4 Press Transfer again. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 36: Consult Before You Complete A Transfer
When you're on an active call, you can record it. You might hear a notification tone as you record the call. During a recording, you see different recording icons on the Calls screen. The icon depends on the recording state: Table 1: Recording Icons Icon Meaning Recording in progress Recording paused Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 37: Instant Message And Presence Contacts
Make a Call to an IM and Presence Contact When you call someone on your IM&P contacts, their presence state is displayed in your call history. Procedure Step 1 Press Contacts. Step 2 Select IM&P. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 38: Change Your Presence State
You do not have to accept the page. Procedure Dial the number of the paging group. Call Center Features Your administrator configures your phone as a call center phone. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 39: Sign In As A Call Center Agent
Highlight the Unavailable status. Step 3 Press Select. Step 4 Press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 40: Accept A Call Center Call
Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp code. Step 2 Press Ok. Trace a Call You can trace an active call and the last incoming call in any agent status. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 41: Escalate A Call To A Supervisor
In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 42: Cisco Ip Conference Phone 8832 Multiplatform Phone User Guide
Calls Escalate a Call to a Supervisor Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 43: Contacts
Enter the name of the contact that you want to find. The phone searches for first or last names that include your search string anywhere in the name. Step 4 Press Search. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 44: Corporate Directory
You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 45: Search For A Contact In Your Broadsoft Directory
Edit Your BroadSoft Directory Name Procedure Step 1 Press Contacts. Step 2 Select the Broadsoft directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Edit the Directory Name field. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 46: Edit The Server Name Of Your Broadsoft Directory
Press Save to apply the change. Edit Your BroadSoft Directory Password Procedure Step 1 Press Contacts. Step 2 Select the Broadsoft directory. Step 3 Press Option. Step 4 Select Edit Settings. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 47: Ldap Directory
Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported. -
Page 48: Add A New Contact To Your Personal Address Book With Phone Web Page
Select the personal address book entry that you want to dial. Step 4 Press Call. Edit a Contact in Your Personal Address Book Procedure Step 1 Press Contacts. Step 2 Select Personal address book and search for an entry. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 49: Remove A Contact From Your Personal Address Book
Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. LDAP Directory 4. XML Directory Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 50: Cisco Ip Conference Phone 8832 Multiplatform Phone User Guide
Contacts Reverse Name Lookup for Incoming and Outgoing Calls Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 51: Recent Calls
Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Procedure Step 1 Press Settings. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 52: View Calls Logs From Broadworks Xsi Server
Press Recents. If your administrator configured the Missed softkey, and there is a missed call, you can use the Missed softkey on the phone's home screen to access the Missed calls list. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 53: Clear The Recent Calls List
Create a Contact from a Recents Record Procedure Step 1 Display a Recents record. Step 2 Press Option. Step 3 Press Add contact. Delete a Call Record Procedure Step 1 Press Settings. Step 2 Select Recents. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 54: Delete All Call Records
You can delete all call history records on your phone. Procedure Step 1 Press Settings. Step 2 Select Recents. Step 3 Select All calls. Step 4 Press Option and select Delete all. Step 5 Press OK. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 55: Voicemail
If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Settings. Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 56: Check For New Voice Messages
This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 57: Settings
Assign a Ring Tone with the Phone Web Page Procedure Step 1 On the phone web page, select User Login > Voice > Ext(n), where (n) is the number of an extension. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 58: Forward Calls In Specific Situations From Your Phone
Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 59: Turn On Dnd From The Phone Web Page
You can block your caller identification to prevent your name and phone number from being displayed on the receiver's screen when you make a call. This feature helps you to maintain privacy. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 60: Secure A Call
Select User preferences > Call preferences > Auto answer page. Step 3 Select On to enable the Auto answer page or select Off to disable Auto answer page. Step 4 Press Set to save the changes. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 61: Set Up Voicemail
You can change the date format that you want to see on your phone screen. Procedure Step 1 Press Settings. Step 2 Select Device administration > Date/Time > Date format. Step 3 Select a date format and press Set to apply the changes. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 62: Configure The Screen Saver With The Phone Web Page
Enter a URL or path for the location where the logo image is saved. If you select logo as as screensaver type, this image displays as a screensaver on the phone screen. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 63: Change The Screen Saver
In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved. Step 3 Click Submit All Changes. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 64: Change Wallpaper From The Phone Page
Under Screen, select a duration for the Back Light Timer parameter. Set Language Depending upon how your phone is configured, you may be able to change the language used by your phone. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 65: Set Password
If the phone fails to sign in, contact your administrator. Before you begin Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials. Procedure Step 1 Press Settings. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 66: Add Multiple Locations For A Broadworks Xsi User
Maximum length of a name that you can enter is 25. You can also keep the Name field empty. Maximum length of a number that you can enter is 20. Step 6 Enable or disable the location. Step 7 Press Save to add the locations to the Locations list. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 67: Product Safety And Security
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions: Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 68: Ways To Provide Power To Your Phone
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. -
Page 69: Rf Exposure Statement For The European Union
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device. -
Page 70: Canadian High-Power Radars Statement
Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 71: Compliance Statements For Taiwan
Product Safety and Security Compliance Statements for Taiwan Compliance Statements for Taiwan DGT Warning Statement Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 72: Low Power And Visual Warning Notices
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. Site Anatel: http://www.anatel.gov.br Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 73: Compliance Statement For Singapore
Compliance Statement for Singapore Compliance Statement for Singapore Compliance Information for China Class A Warning Statement This statement applies to the Cisco IP Conference Phone 8832NR. Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Radio Compliance CP-8832-MIC-WLS= “5.2/5.3GHz is limited to indoor use only in Japan”... -
Page 74: Compliance Information For Russia
However, there is no guarantee that interference will not occur in a particular installation. Cisco IP Conference Phone 8832 Multiplatform Phone User Guide... -
Page 75: Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. -
Page 76: Cisco Ip Conference Phone 8832 Multiplatform Phone User Guide
Product Safety and Security Important Online Information Cisco IP Conference Phone 8832 Multiplatform Phone User Guide...