Solving Problems; Drive Problems - Dell PP27L Setup And Quick Reference Manual

Solving Problems

Drive Problems

CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
NOTE:
If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for solving problems.
E M
N S U R E T H A T I C R O S O F T
Windows XP:
• Click Start and click My Computer.
®
Windows Vista
• Click the Windows Vista Start button
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T —
E S T T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N T H E D R I V E O R D I S K
more information.
E
N S U R E T H A T T H E
C
H E C K T H E C A B L E C O N N E C T I O N S
C
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
on page 53.
R D D
U N T H E E L L I A G N O S T I C S
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
64
Troubleshooting
W
I N D O W S R E C O G N I Z E S T H E D R I V E
:
See the Service Manual for this computer for
—
CD DV D
O R M E D I A I S S N A P P E D O N T O T H E S P I N D L E
See "Dell Diagnostics" on page 54.
—
—
and click Computer.
See "Hardware Troubleshooter"
—