Call Functions - Polycom SoundPoint 500 IP User Manual

Call Functions

Quick Reference Guide
Each phone contains fixed buttons reserved for specific functions and soft
keys whose functions change depending on the phone or call status.
Available soft keys are indicated on the LCD screen and refer to the buttons
beneath or next to the soft key heading.
Cisco 7940G / Cisco 7960G
To place a call, choose any of the following methods:
• Lift the handset and dial the number.
• Press the line button for your extension, then dial.
• Press the speaker button, then dial.
• Press the NewCall soft key, then dial.
• If you are using a headset, press the Headset button, then dial.
To answer a call, choose any of the following methods:
• Lift the handset.
• To use the speakerphone, press the Answer soft key, or press
the Speaker button.
• If you are using a headset, press the Headset button. If necessary,
press the line button of the incoming call.
To end a call, choose any of the following methods:
• If you are using the handset, hang up the handset.
• If you are using the speakerphone, press the EndCall soft key,
or press the Speaker button.
• If you are using a headset, press the EndCall soft key,
or press the Headset button.
To redial a number:
• To redial the most recently dialed number, press the Redial soft key.
To view missed calls:
• Press the Directories button, followed by 1 for missed calls.
To put a call on hold:
• Press the Hold soft key.
• To return to the call, press the Resume soft key.
To place a conference call:
1. During a call, press the Confrn soft key to open a new line and
put the first party on hold.
2. Place a call to another number.
3. When the call connects, press the Join soft key to add the new
party to the call.
To transfer a call (with consultation):
1. During a call, press the more soft key, followed by the Trnsfer soft key.
This will put the call on hold.
2. Dial the number or extension to which you want to transfer the call.
3. After the party answers, you may announce the call to them and then
press the Trnsfer key to complete the call transfer.
To transfer a call (without consultation):
1. During a call, pres the more soft key, followed by the BlndXfer soft key.
This will put the call on hold.
2. Dial the number or extension to which you want to the transfer the call.
The call will be transferred with no further action required.
Polycom SoundPoint 500 IP/
Polycom SoundPoint 600 IP
To place a call, choose any of the following methods:
• Lift the handset and dial the number.
• Press the line button for your extension, then dial.
• Press the speaker button, then dial.
• Press the NewCall soft key, then dial.
• If you are using a headset, press the Headset button, then dial.
• Dial the number you are calling then press the Dial soft key.
To answer a call, choose any of the following methods:
• Lift the handset.
• To use the speakerphone, press the Answer soft key, or press the
Speaker button.
• If you are using a headset, press the Headset button. If necessary, press
the line button of the incoming call.
To end a call, choose any of the following methods:
• If you are using the handset, hang up the handset.
• If you are using the speakerphone, press the EndCall soft key, or press
the Speaker button.
• If you are using a headset, press the EndCall soft key, or press the
Headset button.
To redial a number:
• Press the Redial button on the left hand side of the phone.
To view missed calls:
• Press the Directories button, followed by 2 for missed calls.
To put a call on hold:
• Press the Hold soft key, to return to the call press the Resume soft key.
Or
• Press the blue Hold button, to return to the call press the Resume soft
key or the blue Hold button again.
U se r Guide
To place a conference call:
1. During a call, press the Conference button to open a new line and put
the first party on hold.
2. Place a call to another number.
3. When the call connects, press the Conference button again to add the
new party to the call.
To transfer a call (with consultation):
1. During a call, press the Transfer button, this will put the call on hold.
2. Dial the number or extension to which you want to transfer the call.
3. After the party answers, you may announce the call to them, then
press the Transfer button to complete the call transfer.
To transfer a call (without consultation):
1. During a call, press the Transfer button, this will put the call on hold.
2. Press the Blind soft key.
3. Dial the number or extension to which you want to transfer the call,
the call will automatically be transferred to this number with no further
action required.
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