Reading An Application Log; Testing Phone Hardware - Polycom 1725-11530-310 Administrator's Manual

Reading an Application Log

Testing Phone Hardware

The following figure shows a portion of an application log file:
To obtain more detailed troubleshooting information, you can access certain
menus on the SoundPoint IP and SoundStation IP phone that test the phone
hardware.
From the diagnostics menu, you can test:
• The phone's microphones, speaker, handset, and any third-party handset
(if present)
• Keypad mapping—You can verify the function assign to each key.
• Graphic display—You can test the LCD for faulty pixels.
To test the phone hardware:
Press Menu, and then select Status > Diagnostics > Test Hardware >
>>
Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones
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