Canon LBP351 Series Service Manual page 65

No. Messages Timing of dis-
11 An error occurred. Immediate down-
Error Code: [xxx] load (error dia-
logue)
Manual update
(error dialogue)
Automatic update
(error dialogue)
Deletion of down-
loaded firmware
12 An error occurred. UGW linkage
Check the Update (main screen)
Firmware screen.
Immediate down-
load (main
screen)
Manual update
(main screen) Au-
tomatic update
(main screen)
Cause
play
During the download, all
space in the storage disk
was occupied. (DiskFull)
At the end of receipt, an in-
ternal error occurred.
At the update start, an in-
ternal error occurred.
At the update start, an in-
ternal error occurred.
At the time of notifying can-
cellation, an internal error
occurred.
eRDS sent an order but Up-
dater failed to connect to
server.
Delivery server stopped.
Scheduled date and time
acquired from the delivery
server was before current
time (15 or more min had
passed.)
Scheduled data and time
acquired from the delivery
server did not exist.
At the time of immediate
download, turned OFF and
then ON the power of de-
vice main body.
Updated version was differ-
ent from the ordered ver-
sion.
After adding vacant space of the storage disk, re-execute
the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Conduct a communication test to analyze the cause of the
error. After solving the cause, resend the order from the
eRDS.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under ¡°Version Upgrade¡±of "Updater" in
¡°Troubleshooting¡± of this manual.) and contact Support
Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company
58
3. Technical Explanation (System)
Remedy