Helpful Hints - Philips DV900VHS Owner's Manual

76 Helpful Hints

If you are having problems with your product, check this list of problems and possible solutions before
requesting service. You may be able to solve the problem yourself.
If you need to call a customer service representative, please know the model number and serial number of
your product before you call. This information is displayed on the back of the product. Also, please take a
moment to identify the problem you are having, and be prepared to explain this to the representative. If
you believe the representative will need to help you with operations, please stay near the product. Our
representatives will be happy to assist you.
The DVD/VCR has no power.
• Make sure the power cord is connected completely to an AC (alternating current) outlet.
• Press the POWER button to turn on the DVD/VCR. "HELLO" will appear briefly on the display panel as
the power is turning on.
The remote control will not operate the DVD/VCR.
• Aim the remote control directly at the DVD/VCR's remote sensor. Details are on page 26.
• Remove all obstacles between the remote control and the DVD/VCR.
• Inspect and/or replace the batteries in the remote control. Details are on page 15.
• Use the remote control within 23 feet of the DVD/VCR.
• Press the DVD button, then try the other DVD feature buttons. (Press the DVD/VCR OUTPUT button
so that the red DVD light appears on the front of the DVD/VCR. This means the DVD/VCR is in DVD
mode.)
• Press the VCR button, then try the other VCR feature buttons. (Press the DVD/VCR OUTPUT button
so that the green VCR light appears on the front of the DVD/VCR. This means the DVD/VCR is in VCR
mode.)
• In VCR mode, make sure the VCR/TV light appears on the front of the DVD/VCR. If it does not, press
the VCR/TV button once.
No picture in DVD mode.
• Make sure the video cable is connected correctly. You may connect either the yellow video cable (sup-
plied), an optional S-Video cable, or optional component video cables. Details are on pages 12-14.
• Make sure the TV is set to the correct Video In channel (usually the AUX IN, A/V IN, Auxiliary In,
Component Video In or S-Video In channel). Check your TV owner's manual for details.
• Insert a Disc that is playable on this DVD/VCR. Details are on page six.
Disc cannot be played.
• Insert a playable Disc. Details are on page six.
• Place the Disc correctly in the recesses in the Disc tray. If the Disc is one-sided, place the Disc in the
tray with the label facing up. If the Disc is two-sided, make sure the side you want to play is facing up.
• Clean the Disc.
• Cancel the parental lock, enter the password, or change the control level. Details are on pages 66-67.
• Make sure the Disc is labelled for use in Region 1 or ALL regions. Details are on page six.