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Type of information
Technical support for Lenovo storage products
Lenovo Electronic Support registration
How to get information, help, and technical assistance
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
Help and service
Before calling for support, be sure to have your Lenovo Customer Number available. To contact Lenovo
service in China, you can call 8008106677-2 or 4008106678-2 for help and service.
Software option
Identify the Lenovo Storage V7000 product as your product and supply your customer number as proof
of purchase. The customer number is a 7-digit number (0000000 to 9999999) assigned by Lenovo when
the product is purchased. Your customer number should be located on the customer information
worksheet or on the invoice from your storage purchase. If asked for an operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For Lenovo Storage V7000, the
machine type is 6538.
Before you call
Make sure that you have taken steps to try to solve the problem yourself before you call.
Some suggestions for resolving the problem before calling Lenovo Support include:
• Check all cables to make sure that they are connected.
• Check all power switches to make sure that the system and optional devices are turned on.
• Use the troubleshooting information in your system documentation. The troubleshooting section of the
information center contains procedures to help you diagnose problems.
Using the documentation
Information about your Lenovo storage system is available in the documentation that comes with the product.
That documentation includes printed documents, online documents, readme files, and help files in addition to
the information center. See the troubleshooting information for diagnostic instructions. The troubleshooting
procedure might require you to download updated device drivers or software. Lenovo maintains pages on
the web where you can get the latest technical information and download device drivers and updates. To
access these pages, go to http://support.lenovo.com/us/en/products/servers/lenovo-storage and follow
the instructions.
Website
http://support.lenovo.com/p/storage/v7000
www.lenovo.com/support
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