Transactions Fail To Process - VeriFone VX 820 Installation Manual

T G
ROUBLESHOOTING UIDELINES

Transactions Fail To Process

Transactions
Fail To Process
30
VX 820 I
NSTALLATION
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see
•
If the problem persists, contact your local VeriFone representative.
G
UIDE
MSAM / Micro SD Cards).
Magnetic Card Reader
Smart Card Reader Use).
Use).