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3. OUT OF BOX INSPECTION
3.1.
Visual Inspection
Prior to shipment, this instrument was inspected and found to be free of mechanical and
electrical defects. As soon as the unit is unpacked, inspect for any damage that may have
occurred in transit. Verify the following:
a) Check the operation of the front panel controls (knobs should rotate smoothly).
b) Confirm that there are no dents or scratches on the panel surfaces.
c) Check front panel meters and LEDs for any broken or cracked lenses.
If any damage is found, follow the instructions in Section 3.2.
3.2.
Contacting TDK-Lambda Americas Customer Service
When contacting customer service locate the product description, part number and serial
number from the label located on the rear of the unit, and have this information available.
Phone:
Fax:
Customer Service, or an approved Service Center, should be contacted if:
The power supply is mechanically or electrically damaged.
The power supply requires on-site calibration, or replacement warning decals.
The customer has questions about a special application that is not described in this
manual.
Normally, the customer may NOT open any chassis covers that have a warranty seal.
Breaking a seal will void the warranty.
At the discretion of TDK-Lambda Americas, the customer may be granted permission to
break the warranty seal and open the chassis covers. Customer Service shall confirm the
permission by sending a replacement seal. Once the unit has been serviced, the customer
shall close the cover and apply the replacement seal adjacent to (not on top of) the broken
seal.
3.3.
Returning Defective Units
If a unit needs to be returned to the factory for repair, the factory must first assign an RMA
number. Please complete and send the online RMA request form at
lambda.com/hp/RMA_request.htm
instructions on the form or at http://www.us.tdk-lambda.com/hp/returns.htm.
(732) 922-9300 x 325
(732) 922-1441
83550001 Revision C
E-mail: sales@us.tdk-lambda.com
and an RMA number will be assigned. Follow the return
10
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