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After-sales service
■ When asking for repair
For repair, contact Repair and Delivery
Service Center.
During the
warranty
period
Outside
the
warranty
period
※ The warranty period is one year from the date the
customer purchased this product.
memo
◎ Before handing in the product for repair,
make a backup of the contents of memory
since they may disappear during repair. Note
that the Company shall not be liable for any
damages or loss of income should the
contents of memory be altered or lost.
◎ Recycled parts that meet the Company's
quality standards are sometimes used for
repair.
◎ The au cell phones collected by the
Replacement mobile phone delivery service
are repaired and re-used as replacement cell
phones. Also replaced parts by au After
Service are collected and recycled by KDDI.
Neither parts nor cell phones can be
returned to customers.
Repairs will be done based
on the terms of services of
the free-of-charge repair
warranty described on the
warranty card.
We shall repair the product
for a charge as requested
by the customer if repair
renders it usable.
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