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Dell inspiron 27 7000 Service Manual

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Inspiron 27 7000

Service Manual

Computer Model: Inspiron 27-7775
Regulatory Model: W16C
Regulatory Type: W16C001

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Summary of Contents for Dell inspiron 27 7000

  • Page 1: Service Manual

    Inspiron 27 7000 Service Manual Computer Model: Inspiron 27-7775 Regulatory Model: W16C Regulatory Type: W16C001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ..................11 Before you begin ................... 12 Safety instructions ................13 Recommended tools ....................13 Screw list After working inside your computer......16 Technical overview............17 ..............18 Inside view of your computer ..............19 System-board components Removing the back cover..........
  • Page 4 Removing the hard drive..........27 ....................27 Prerequisites ....................27 Procedure Replacing the hard drive..........30 ....................30 Procedure ..................30 Post-requisites Removing the inner frame..........31 .................... 31 Prerequisites ....................32 Procedure Replacing the inner frame..........35 ....................35 Procedure ..................35 Post-requisites Removing the camera..........
  • Page 5 Removing the power-button board.......42 ....................42 Prerequisites ....................42 Procedure Replacing the power-button board.......44 ....................44 Procedure ..................44 Post-requisites Removing the front bezel ..........45 ................... 45 Prerequisites ....................46 Procedure Replacing the front bezel..........48 ....................48 Procedure ..................48 Post-requisites Removing the media-card reader.........
  • Page 6 Removing the system-board shield......58 ................... 58 Prerequisites ....................58 Procedure Replacing the system-board shield......60 ....................60 Procedure ..................60 Post-requisites Removing the fan............61 .................... 61 Prerequisites ....................61 Procedure Replacing the fan............63 ....................63 Procedure ..................63 Post-requisites Removing the speakers..........64 ...................
  • Page 7 Removing the coin-cell battery........70 ....................70 Prerequisites ....................70 Procedure Replacing the coin-cell battery........72 ....................72 Procedure ..................72 Post-requisites Removing the memory modules........73 ....................73 Prerequisites ....................74 Procedure Replacing the memory modules........76 ....................76 Procedure ..................77 Post-requisites Removing the solid-state drive........78 ....................78 Prerequisites ....................79...
  • Page 8 Removing the heat sink..........87 ....................87 Prerequisites ....................87 Procedure Replacing the heat sink..........89 ....................89 Procedure ..................89 Post-requisites Removing the processor..........91 .................... 91 Prerequisites ....................92 Procedure Replacing the processor..........94 ....................94 Procedure ..................95 Post-requisites Removing the I/O bracket..........96 ...................
  • Page 9 Removing the system board........105 ..................105 Prerequisites ....................106 Procedure Replacing the system board........109 ....................109 Procedure ..................110 Post-requisites Removing the middle frame......... 111 ....................111 Prerequisites ....................112 Procedure Replacing the middle frame.........113 ....................113 Procedure ..................116 Post-requisites Removing the display panel......... 118 ...................118 Prerequisites ....................118...
  • Page 10 ..................135 Procedure .................135 Post-requisites ................ 136 Clearing CMOS settings ..................136 Prerequisites ..................136 Procedure ................. 137 Post-requisites Diagnostics..............138 Getting help and contacting Dell.........140 ................140 Self-help resources ..................141 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-0CBCCCC8-AEDC-4C92-992B-45062AB0B176 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 12: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Recommended Tools

    CAUTION: Press and eject any installed card from the media-card reader. Identifier GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33 Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Identifier GUID-7A78925A-E09E-447B-800A-3DC937EF2DD5 Status Released Screw list Table 1. Screw list Component Secured to Screw...
  • Page 14 Component Secured to Screw Quantity Screw image type Wireless card System board M2x3.5 bracket Heat sink Middle frame M3x5 Inner frame Middle frame M3x5 System board Middle frame M3x5 Microphone Middle frame M2x4 board Subwoofer Middle frame Washer type M3x4 Side I/O-board Middle frame M3x5...
  • Page 15 Component Secured to Screw Quantity Screw image type I/O board Middle frame M3x5 Middle frame Display M3x5 Front bezel Middle frame Step type M3x5.6...

  • Page 16: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 17: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 18: Inside View Of Your Computer

    Identifier GUID-839B4282-96FD-4A76-896D-C515AA711C21 Status Released Inside view of your computer Figure 1. Inside view of your computer microphone boards (4) heat sink hard drive subwoofer power-button board speakers (2) I/O bracket camera module solid-state drive (M.2) coin-cell battery wireless card side I/O-board media-card reader memory modules (2)

  • Page 19: System-Board Components

    Identifier GUID-214C1440-0239-4508-B474-79C9F4F76FCE Status Released System-board components Figure 2. System-board components fan-power cable connector display-cable connector (MB- (FAN_SYS) DISPC) power-button board cable connector power-cable connector (MB- (0SDC1) DCPWR) hard-drive data cable connector solid-state drive slot (M.2) (SATA0)
  • Page 20 I/O cable connector (RUSBC1) hard-drive power cable connector (SATA_PWR1) USB Typec-C cable connector (MB- system board jumper TYPEC1) I/O-board cable connector I/O-board power cable (RPWRC1) (LAUOC1) subwoofer cable (WOOFC1) speaker cable (SPEAKER) media-card reader cable connector side I/O-board cable connector (SDRDC1) (MB-SUSBC) wireless-card socket...

  • Page 21: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CF914F47-F704-43B1-B38A-255AED70CF2F Status Released Procedure Place the computer on a clean and flat surface.
  • Page 22 Slide the back cover towards the top of the computer, and lift the back cover off the inner frame.

  • Page 23: Replacing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A39F4C70-2FEA-4CD3-8A1E-0D1CC3DA91BC Status Released Procedure Align the tabs on the back cover with the slots on the inner frame.

  • Page 24: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-67F8B481-ACBA-47A0-BCAF-357C6042B18E Status Released Prerequisites Remove the back cover.
  • Page 25 Lift the stand off the computer.

  • Page 26: Replacing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-8E62DBB0-559F-4B2D-858A-F1656232760C Status Released Procedure Align the screw holes on the stand with the screw holes on the middle frame.

  • Page 27: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 28 Remove the power and data cable from the routing guides on the middle frame. Disconnect the power and data cable from the hard drive. Remove the three screws (M3x3.5) that secure the hard drive to the hard-drive bracket.
  • Page 29 Lift the hard drive off the hard-drive bracket.

  • Page 30: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Identifier...

  • Page 31: Removing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D59A7B3D-EEDE-4408-A09B-369CCA408ADF Status Released Prerequisites Remove the back cover.

  • Page 32: Procedure

    Identifier GUID-800CED0C-12CB-4250-B4EE-263BF77CD0AA Status Released Procedure Remove the eight screws (M3x5) that secure the inner frame to the middle frame.
  • Page 33 Gently lift the inner frame inwards from the top-right corner to release the inner frame from the edges of the middle frame.
  • Page 34 Avoiding contact with the I/O ports at the back of the computer, lift the inner frame upright from the middle frame.

  • Page 35: Replacing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BEFF9C1-5F0C-4B7E-AA87-1309243801D4 Status Released Procedure Align the I/O port covers on the inner frame with the I/O ports on the I/O board.

  • Page 36: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F35C996A-766A-42C4-AF15-BDAAFABE98EB Status Released Prerequisites Remove the back cover.
  • Page 37 Disconnect the camera cable (WEBCAM) from the camera assembly.

  • Page 38: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D18194C7-3413-4FAA-A062-349ED0F22833 Status Released Procedure Connect the camera cable (WEBCAM) to the camera assembly.

  • Page 39: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F35C996A-766A-42C4-AF15-BDAAFABE98EB Status Released Prerequisites Remove the back cover.
  • Page 40 Using a plastic scribe, carefully pry and lift the microphone modules (4) with the cable off the slots on the middle frame.

  • Page 41: Replacing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4FEB7BCD-F2C2-4AC2-8895-63756A61115C Status Released Procedure Using the alignment post, place the microphone modules (4) into their respective slots on the middle frame.

  • Page 42: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F35C996A-766A-42C4-AF15-BDAAFABE98EB Status Released Prerequisites Remove the back cover.
  • Page 43 Lift the power-button board off the slot on the middle frame.

  • Page 44: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-87244667-768A-44CE-B1F8-622A575E5C4B Status Released Procedure Connect the power-button board cable (0SDC1) to the power-button board.

  • Page 45: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F35C996A-766A-42C4-AF15-BDAAFABE98EB Status Released Prerequisites Remove the back cover.

  • Page 46: Procedure

    Identifier GUID-5931EF4F-2EAA-463D-886C-090DE463D52B Status Released Procedure Remove the six screws (Step type M3x5.6) that secure the front bezel to the display panel. Turn the display panel over.
  • Page 47 Release the front bezel from the edges and lift it off the display panel.

  • Page 48: Replacing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A6F03D6C-870F-433B-AEF4-1FF9E16CEB76 Status Released Procedure Place the front bezel on the display panel and snap it into place.

  • Page 49: Removing The Media-Card Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F35C996A-766A-42C4-AF15-BDAAFABE98EB Status Released Prerequisites Remove the back cover.
  • Page 50 Note the routing of the side I/O-board cable (MB-SUSBC) and remove it from the routing guides on the middle frame. Remove two screws (M3x5) that secure the side I/O-board bracket to the middle frame.
  • Page 51 Lift the side I/O-board bracket off the middle frame. Remove the two screws (M3x5) that secure the media-card reader to the side I/O-board bracket.
  • Page 52 Lift the media-card reader off the side I/O-board bracket.

  • Page 53: Replacing The Media-Card Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5AD24448-7899-480B-A992-9CA22F8AE710 Status Released Procedure Align the screw holes on the media-card reader to the screw holes on the side I/O-board bracket.
  • Page 54 Replace the stand. Replace the back cover.

  • Page 55: Removing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C1B22190-D142-414D-9D17-9F1986FA860F Status Released Prerequisites Remove the back cover.
  • Page 56 Slide and lift the side I/O-board off the side I/O-board bracket.

  • Page 57: Replacing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-97B32948-FA94-4179-B78C-59C73C00409E Status Released Procedure Slide the side I/O-board into the slots on the side I/O-board bracket.

  • Page 58: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-67F8B481-ACBA-47A0-BCAF-357C6042B18E Status Released Prerequisites Remove the back cover.
  • Page 59 Lift the system-board shield off the middle frame.

  • Page 60: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E911E8F4-494F-4F6F-8C5D-ACFDBC8D7FF8 Status Released Procedure Align the screw holes on the system-board shield with the screw holes on the middle frame.

  • Page 61: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.
  • Page 62 Lift the fan along with its cable off the computer.

  • Page 63: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7B11D1ED-F1B2-47FA-A1A0-7D0C898AEB6C Status Released Procedure Align the screw holes on the fan with the screw holes on the middle frame.

  • Page 64: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D-96D6-723B6E2D1F99 Status Released Prerequisites Remove the back cover.
  • Page 65 Lift the speakers along with the cable off the middle frame.

  • Page 66: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-69BB84A3-C667-4201-98E5-A71B89E4C12A Status Released Procedure Using the alignment posts and rubber grommets on the middle frame, place the speakers on the middle frame.

  • Page 67: Removing The Subwoofer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E9F75395-8D8F-47EE-8EBF-2190420E483A Status Released Prerequisites Remove the back cover.
  • Page 68 Lift the subwoofer along with the cable off the middle frame.

  • Page 69: Replacing The Subwoofer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BE616652-3985-4843-8F35-549F91910D72 Status Released Procedure Align the screw holes on the subwoofer with the screw holes on the middle frame.

  • Page 70: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 71 Using a plastic scribe, press the coin-cell battery holder until the coin-cell battery pops up. NOTE: Take note of the location of the coin cell on the rubber coin-cell holder.

  • Page 72: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-19E2FB26-FB4F-4D3E-AB6C-C20F7D611BAD Status Released Procedure Insert the coin-cell battery into the battery socket on the system board with the positive-side facing up.

  • Page 73: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 74: Procedure

    Identifier GUID-4D91EF9F-1C7D-44E4-B636-96D7AAA7DFE3 Status Released Procedure Locate the memory modules on the system board. Using your fingertips, gently spread apart the securing clips at each end of the memory-module slot until the memory module pops up.
  • Page 75 Slide and remove the memory module from the memory-module slot.

  • Page 76: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B16B0287-A249-42BB-BCAC-B17FA278CE3A Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 77: Post-Requisites

    Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 78: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 79: Procedure

    Identifier GUID-42D53C65-E4EC-4D23-8E57-0591692982E6 Status Released Procedure Locate the solid-state drive slot on the system board. Remove the screw (M2x3.5) that secures the solid-state drive to the system board.
  • Page 80 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 81: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Identifier...

  • Page 82: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 83: Procedure

    Identifier GUID-7B564BCC-296F-47A5-B6DA-E0E3B445E3F9 Status Released Procedure Locate the wireless card on the system board. Remove the screw (M2x3.5) that secures the wireless-card bracket and the wireless card to the system board. Slide and lift the wireless-card bracket off the wireless card. Disconnect the antenna cables from the wireless card.
  • Page 84 Slide and remove the wireless card out of the wireless-card slot.

  • Page 85: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C59E343D-43EF-4D6D-BA39-3810CAE72B81 Status Released Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 86: Post-Requisites

    Replace the screw (M2x3.5) that secures the wireless-card bracket and the wireless card to the system board. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 87: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 88 Lift the heat sink off the system board.

  • Page 89: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.
  • Page 90 Replace the back cover.

  • Page 91: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0E3CB592-87B6-4C61-8846-77D46BC6DEC5 Status Released Prerequisites Remove the back cover.

  • Page 92: Procedure

    Identifier GUID-BD95F2E4-9CBB-4317-989F-1FE9502D8800 Status Released Procedure Locate the processor on the system board. Press the release-lever down and then pull it outwards to release it from the securing tab. Extend the release-lever completely to open the processor cover.
  • Page 93 Gently lift the processor and remove it from the processor socket.

  • Page 94: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 95: Post-Requisites

    When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Identifier GUID-F0F27228-EA0F-47D4-9052-352393854768 Status Released Post-requisites Replace the heat-sink. Replace the system-board shield. Replace the back cover.

  • Page 96: Removing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D-96D6-723B6E2D1F99 Status Released Prerequisites Remove the back cover.
  • Page 97 Lift the I/O bracket off the middle frame.

  • Page 98: Replacing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-987AC29C-D294-41DC-B6AF-C2212B5B8DF3 Status Released Procedure Align the screw holes on the I/O bracket with the screw holes on the middle frame.

  • Page 99: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-03ED21C7-4AD2-4963-A530-1EBCCE89AEBC Status Released Prerequisites Remove the back cover.
  • Page 100 Take note of the cable routing and remove the cables from the routing guide on the I/O board. Open the latch and disconnect display-panel cable (EDPCN1) from the I/O board. Disconnect the display converter cable (CONVERTER) from the I/O board. Open the latch and disconnect the I/O-board cable (LAUOC1) from the I/O board.
  • Page 101 Using the pull tab, disconnect the I/O cable (RUSBC1) from the I/O board. 10 Remove the four screws (M3x5) that secure the I/O board to the middle frame.
  • Page 102 Lift the I/O board off the middle frame.

  • Page 103: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-90BE0D63-C5F7-44E2-831D-84F72D876966 Status Released Procedure Align the screw holes on the I/O board with the screw holes on the middle frame.
  • Page 104 Replace the inner frame. Replace the stand. Replace the back cover.

  • Page 105: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 106: Procedure

    Identifier GUID-C9EC8FC9-094E-4BAA-A0F1-891C28994FE3 Status Released Procedure NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. Disconnect the fan-power cable (FAN_SYS) from the system board. Using the pull tab, disconnect the display cable (MB-DISPC) from the system board.
  • Page 107 Using the pull tab, disconnect the I/O cable (RUSBC1) from the system board. Disconnect the hard-drive power cable (SATA_PWR1) from the system board. Using the pull tab, disconnect the USB Type-C cable (MB-TYPEC1) from the system board. Open the latch and disconnect the I/O-board cable (LAUOC1) from the system board.
  • Page 108 Lift the system board off the middle frame.

  • Page 109: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 110: Post-Requisites

    Connect the hard-drive data cable (SATA0), power cable (MB-DCPWR), power- button board cable (0SDC1), display cable (MB-DISPC) and fan-power cable (FAN_SYS) to their respective connectors on the system board. Identifier GUID-68C785A0-BB0C-4F07-8EC6-F0CA8FEAAE7D Status Released Post-requisites Replace the processor. Replace the heat-sink. Replace the wireless card.

  • Page 111: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-94960FC8-6C10-44FA-9A0D-1DC9BEF34BCA Status Released Prerequisites Remove the back cover.

  • Page 112: Procedure

    Remove the bracket. Remove the board. 19 Remove the system board. Identifier GUID-56B10331-AC3C-4D2D-AF01-1AA0736B381B Status Released Procedure Press the tabs on the display converter cable (CONVERTER) and disconnect the cable from the display panel through its slot on the middle frame. Remove the eight screws (M3x5) that secure the middle frame to display panel.

  • Page 113: Replacing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-99C0D53C-243F-4DFC-BBD6-CEE094BA3063 Status Released Procedure Push the display-panel cable (EDPCN1) through the slot on the middle frame.
  • Page 114 Aligning the display panel to the slot on the middle frame, slide the display panel into the slot on the middle frame.
  • Page 115 In sequential order replace the three screws (M3x5) that secure the middle frame to display panel. Replace the remaining five screws (M3x5) that secure the middle frame to display panel.

  • Page 116: Post-Requisites

    Connect the display converter cable (CONVERTER) to the display panel through its slot on the middle frame. Identifier GUID-641FC849-B90A-4BED-AB13-348129937435 Status Released Post-requisites Replace the system board. Replace the board. Replace the bracket. Replace the heat-sink. Replace the wireless card. Replace the subwoofer. Replace the speakers.
  • Page 117 Replace the front bezel. Replace the power-button board. Replace the microphones. 15 Replace the camera. Replace the inner frame. Replace the hard drive. Replace the stand. Replace the back cover.

  • Page 118: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-66FB536D-A711-477F-97B7-D0589873EB39 Status Released Prerequisites Remove the back cover.
  • Page 119 Push the display-panel cable (EDPCN1) into the routing channel on the middle frame.
  • Page 120 Remove the eight screws (M3x5) that secure the middle frame to the display panel. Lift the middle-frame assembly at an angle from the top.
  • Page 121 Slide and lift the middle-frame assembly off the display panel.

  • Page 122: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2AAF7505-55E0-49D7-A187-2C3183472C53 Status Released Procedure Place the display panel on the middle-frame assembly and route the display cable...
  • Page 123 Slide the display-panel cable (EDPCN1) into the middle-frame assembly.
  • Page 124 In sequential order (indicated on the image), replace the three screws (M3x5) that secure the middle frame to the display panel.
  • Page 125 Replace the five screws (M3x5) that secure the middle frame to the display panel.

  • Page 126: Post-Requisites

    Connect the display converter cable (CONVERTER) to the display panel. Identifier GUID-31483C4A-9A3D-4E75-A678-77C9C6D724FC Status Released Post-requisites Replace the board. Replace the bracket. Replace the inner frame. Replace the stand. Replace the back cover.

  • Page 127: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 128: Bios Setup Program

    Identifier GUID-7C4079DF-9FF4-48AC-A162-4A939A8B2557 Status Released BIOS setup program Identifier GUID-E8E05C46-BC9D-4CF1-AC84-34B87FDCCFB7 Status Released BIOS overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 129: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 130 Main—System Information First HDD Displays the hard drive type and capacity connected to the SATA 1 connector. Second HDD Displays the hard drive type and capacity connected to the SATA 2 connector. AC Adapter Type Displays the power adapter type. System Memory Displays the system memory.
  • Page 131 Advanced—Miscellaneous Devices Always Perform Enable or disable the integrity check function. Integrity Check Default: Disabled. Table 6. USB Configuration Advanced—USB Configuration Rear USB Ports Enable or disable the USB ports at the back of your computer. Default: Enabled. Side USB Ports Enable or disable the USB ports at the side of your computer.
  • Page 132 Table 8. SupportAssist System Resolution Advanced—SupportAssist System Resolution Auto OS Recovery Control the automatic boot flow for SupportAssist System Threshold Resolution Console and for Dell OS Recovery tool. Default: 2. SupportAssist OS Enable or disable the boot flow for SupportAssist OS recovery Recovery tool.
  • Page 133 Security HDD1 Password Set, change, or clear the HDD1 password. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Default: Permitted. Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software.

  • Page 134: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 135: Procedure

    Identifier GUID-E37E55C4-1964-4ABA-952C-7B58A4FA17B1 Status Released Procedure NOTE: For the location of the jumper, see “System-board components”. Remove the jumper plug from the password jumper pins. Wait for five seconds, and then replace the jumper plug to its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites...

  • Page 136: Clearing Cmos Settings

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 137: Post-Requisites

    Wait for five seconds, and replace the jumper plug to its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 138: Diagnostics

    Identifier GUID-A88CF4BC-F775-4FAF-97B9-77C8D75E67A3 Status Released Diagnostics Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 139 Light pattern Problem description BIOS recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use.

  • Page 140: Getting Help And Contacting Dell

    Identifier GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 14. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app...

  • Page 141: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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