Dell Inspiron 2500 Solution Manual
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Dell Inspiron 2500 Solution Manual

Dell Inspiron 2500 Solution Manual

Dell inspiron 2500: user guide
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Dell™ Inspiron™ 2500
Solutions Guide
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Summary of Contents for Dell Inspiron 2500

  • Page 1 Dell™ Inspiron™ 2500 Solutions Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron , DellPlus, Dell TravelLite, Dell Precision, Dimension , OptiPlex , Latitude , Dell TrueMobile, and DellWare are trademarks of Dell Computer Corporation;...

  • Page 3: Table Of Contents

    Contents Safety and EMC Instructions: Portable Computers Safety Instructions EMC Instructions When Using Your Computer Ergonomic Computing Habits When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge 1 Setting Up ......19 Connecting a Printer Parallel Printer USB Printer...
  • Page 4 2 Solving Problems ..... . . 27 Finding Solutions Accessing Help ......Power Problems .
  • Page 5 ® ® Microsoft Windows Error Messages General Program Problems ..... A program crashes ..... . . A program stops responding .
  • Page 6 Replacing a Hard Drive Returning a Hard Drive to Dell 4 Appendix ......75 Specifications .
  • Page 7 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee ......Exclusions ......Making a Claim .
  • Page 8 C o n t e n t s...

  • Page 9: Safety And Emc Instructions: Portable Computers

    Safety and EMC Instructions: Portable Computers The following information defines the meaning of additional symbols used only in the Safety and Electromagnetic Compatibility (EMC) Instructions. Risk of explosion Risk of fire Risk of electric shock Safety Instructions General • Do not attempt to service the computer yourself unless you are an authorized service technician.
  • Page 10 S a f e t y a n d E M C I n s t r u c t i o n s : P o r t a b l e C o m p u t e r s •...
  • Page 11 Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
  • Page 12 S a f e t y a n d E M C I n s t r u c t i o n s : P o r t a b l e C o m p u t e r s Battery (Safety Instructions, continued) • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion.

  • Page 13: Emc Instructions

    Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its world-wide website at http://www.dell.com.

  • Page 14: When Using Your Computer

    When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • • • • • • • • S a f e t y a n d E M C I n s t r u c t i o n s : P o r t a b l e C o m p u t e r s When setting up the computer for work, place it on a level surface.

  • Page 15: Ergonomic Computing Habits

    If your computer gets wet or is damaged, follow the procedures described in “If Your Computer Gets Wet” (see page48). If, after following these procedures, you confirm that your computer is not operating properly, contact Dell. (See page85 for the appropriate telephone number.) Ergonomic Computing Habits...
  • Page 16 • • • • • wrists relaxed and flat arms at desk level S a f e t y a n d E M C I n s t r u c t i o n s : P o r t a b l e C o m p u t e r s Always use the palm rest with the keyboard, touch pad, or track stick.

  • Page 17: When Removing Or Installing Memory Modules

    When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible...
  • Page 18 • • The following notice may appear throughout this document to remind you of these precautions: S a f e t y a n d E M C I n s t r u c t i o n s : P o r t a b l e C o m p u t e r s When transporting a sensitive component, first place it in an antistatic container or packaging.

  • Page 19: Setting Up

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer ® (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer Using the Media Bay...

  • Page 20: Connecting A Printer

    Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Setting Up Removing the packaging...

  • Page 21: Usb Printer

    screws (2) parallel connector on computer parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page22). USB Printer Install the printer driver if necessary (see page22).

  • Page 22: Installing The Printer Driver

    Installing the Printer Driver To determine whether your printer driver is installed on a computer running HINT: For complete printer driver installation the Microsoft instructions, refer to your click Control Panel, click Printers and Other Hardware, and then click printer documentation. View installed printers or fax printers.

  • Page 23: Transferring Information To A New Computer (Windows ® Xp Only)

    If your printer installation CD does not automatically run, click the Start button, click Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.

  • Page 24: Turning Off The Computer

    The computer automatically turns off after the shutdown process finishes. Using the Media Bay The media bay supports a variety of devices such as a floppy drive, an internal Zip drive, or a Dell TravelLite™ module. Setting Up Click the Start button, point to All Programs—>Accessories —>Communications, and then click Network Setup Wizard.

  • Page 25: Swapping Devices

    Swapping Devices Save and close any open files, exit any open programs, and shut down the computer (see page24). Close the display and turn the computer over. Slide and hold the latch release, and pull the device out of the media bay.
  • Page 26 Setting Up...

  • Page 27: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems...

  • Page 28: Finding Solutions

    Solving Problems See page31. Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page85. See page44.
  • Page 29 See page32. See page34. See page35. See page38. See page40. See page40. See page40. See page41. See page41. See page44. See page44. See page45. See page46. See page48. See page50. S o l v i n g P r o b l e m s...

  • Page 30: Accessing Help

    Accessing Help Microsoft Windows Millennium Edition (Me) and Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How. Solving Problems O A C C E S S T H E T E L L M E H O W H E L P F I L E ®...

  • Page 31: Power Problems

    Power Problems — When the power light is lit or blinking, the H E C K T H E P O W E R L I G H T computer has power. If the power light is blinking, the computer is in standby mode—press the power button to resume from standby mode.

  • Page 32: Start-Up Error Messages

    H E C K T H E O W E R R O P E R T I E S — Contact Dell for technical assistance Ensure that the electrical outlet is working — Search for the keyword standby in the...

  • Page 33: If The Display Is Difficult To Read

    If the display is difficult to read — See the Tell Me How help file (see page30) for D J U S T T H E B R I G H T N E S S instructions on adjusting the brightness. O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60cm (2 ft) away from the computer or external monitor.

  • Page 34: Sound And Speaker Problems

    Sound and Speaker Problems Integrated Speakers speaker icon in the lower-right corner of your screen. In Windows Me and Windows 2000, double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. buttons simultaneously or press <Fn><End>...

  • Page 35: Printer Problems

    D J U S T T H E I N D O W S V O L U M E C O N T R O L speaker icon in the lower-right corner of your screen. In Windows Me and Windows 2000, double-click the speaker icon in the lower-right corner of your screen.

  • Page 36: If You Cannot Print To A Usb Printer

    Windows XP Windows Me and Windows 2000 If you cannot print to a USB printer cable is connected as described on page21. by testing it with another device, such as a lamp. supplied with the printer. Solving Problems E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Click the Start button.
  • Page 37 E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Windows XP Click the Start button. Click Control Panel. Click Printers and Other Hardware.

  • Page 38: Modem Problems

    Modem Problems modem and connect it to a telephone. Listen for a dial tone. you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.
  • Page 39 E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Windows XP Click the Start button. Click Control Panel.

  • Page 40: Scanner Problems

    Scanner Problems cable is firmly connected to a working electrical power source and that the scanner is turned on. cable is firmly connected to the computer and to the scanner. locking tab or button. instructions. Touch Pad Problems Windows XP Windows Me and Windows 2000 External Keyboard Problems page24).

  • Page 41: Unexpected Characters

    Unexpected Characters — I S A B L E T H E N U M E R I C K E Y P A D numeric keypad. Verify that the numbers lock light is not lit. Drive Problems If you cannot save a file to a floppy disk N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E click the Start button and then click My Computer.

  • Page 42: If You Cannot Play A Music Cd Or Install A Program From A Cd

    If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This click the Start button and then click My Computer. In Windows Me and noise does not indicate a Windows 2000, double-click the My Computer icon on the Windows desktop.

  • Page 43: If The Cd-Rw Drive Stops Writing

    If the CD-RW drive stops writing D I S A B L E S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D —...

  • Page 44: Network Problems

    Network Problems cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the indicates that the network connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the network adapter driver is loaded and the adapter is detecting activity.

  • Page 45: General Program Problems

    .DLL R E Q U I R E D F I L E W A S N O T F O U N D trying to open is missing an essential file. To remove and then reinstall the program. Windows XP Click the Start button.

  • Page 46: A Program Error Causes The System To Lock Up

    A program error causes the system to lock up get a response by pressing a key on your keyboard or your touch pad, press and hold the power button for at least 6 seconds until the computer turns off. Then press the power button again to turn on the computer.
  • Page 47 N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.

  • Page 48: E-Mail Problems

    Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 49: If You Drop Or Damage Your Computer

    Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell for technical assistance (see page85). If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer (see page24).

  • Page 50: Resolving Other Technical Problems

    Dell. E-Mail Dell under the Communicate heading. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See “Dell Technical Support Policy (U.S. Only)” on page84 for a description of the hardware and software support provided by Dell.

  • Page 51: Reinstalling The Modem Or Network Adapter Driver (Optional)

    To install a driver or utility from your Drivers and Utilities CD: Save your work in all open programs. Insert your Drivers and Utilities CD into the CD or DVD drive. In most cases, the CD should start running automatically. If it does ®...
  • Page 52 If you ordered the combination modem/network adapter, reinstall both the modem driver and the network adapter driver. Windows XP Windows Me To see the System HINT: icon, you may need to click View all control panel options at the left side of the window.
  • Page 53 • If you are installing a network adapter driver, click Network adapters and then click 3Com 3C920 Integrated Fast Ethernet Controller. Click Properties and then click the Driver tab. Click Update Driver. Verify that Automatic search for a better driver (Recommended) is selected, and then click Next.

  • Page 54: Using The Windows Xp Device Driver Rollback

    Using the Windows XP Device Driver Rollback The Windows XP Device Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability. If you cannot reinstall your previous driver with the Driver Rollback process, then use System Restore (see page57) to attempt to return your operating system to its previous operating state before the new device driver installation:...

  • Page 55: Windows Me

    Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. Double-click the malfunctioning device type in the Device Manager list.

  • Page 56: Windows 2000

    You can also use the Windows Me Hardware Troubleshooter. To use the Hardware Troubleshooter, click the Start button and click Help. Click Troubleshooting in the What would you like help with? list, click Hardware & system device problems, click Hardware, memory, & others, and then click Hardware Troubleshooter.

  • Page 57: Using System Restore

    You can also use the Windows 2000 Hardware Troubleshooter. To use the Hardware Troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.

  • Page 58: Creating A Restore Point

    Windows XP Windows Me Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: Creating a Restore Point Using the System Restore Wizard In Windows XP you can either use the System Restore Wizard or manually create the restore points.

  • Page 59: Restoring The Computer To An Earlier Operating State

    Manually Creating the Restore Points Click Start, point to All Programs (point to Programs in Windows Me) —>Accessories —>System Tools, and then click System Restore. Click Create a restore point. Click Next. Type a name for the new restore point in the Restore point description field.

  • Page 60: Undoing The Last System Restore

    Undoing the Last System Restore Reinstalling Windows XP Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by using Windows System Restore (see page57). Solving Problems NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
  • Page 61 The operating system CD provides options for reinstalling the Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 62: Reinstalling Windows Me

    The Operating System CD provides options for reinstalling the Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 63 In the System Setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Operating System CD in the CD or DVD drive and close the drive tray.

  • Page 64: Reinstalling Windows 2000

    The operating system CD provides options for reinstalling the Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 65: Enabling Hibernate Support

    Click Next when the Welcome to the Windows 2000 Setup Wizard window appears. When the Regional Settings window appears, select the settings for your locale, and then click Next. Enter your name and organization in the Personalize Your Software window, and then click Next. When prompted, enter the Windows product key, which is printed on the Microsoft label on your computer.
  • Page 66 Solving Problems...

  • Page 67: Adding Parts

    S E C T I O N 3 A d d i n g P a r t s Replacing the Palm Rest Inserts Adding Memory Replacing a Hard Drive...

  • Page 68: Replacing The Palm Rest Inserts

    Replacing the Palm Rest Inserts Ad d i n g P a r t s Save and close any open files, exit any open programs, and shut down the computer (see page24) . Keep the display open, and tilt the computer back so that you can access the bottom of the computer.

  • Page 69: Adding Memory

    You can increase computer memory by installing memory modules on the system board. See page76 for information on the type of memory supported by your computer. Your computer has two memory module connectors. All Dell memory modules designed for your computer can be installed in either connector. CAUTION: Before working inside your computer, read the safety in structions at the front of this guide.
  • Page 70 Ad d i n g P a r t s screw NOTICE: To prevent damage to the computer, do not use tools to spread the inner metal tabs of the socket when you are installing or removing a memory module. If you are replacing a memory module, you must remove the existing module: Use your fingernails to carefully spread apart the inner metal tabs...
  • Page 71 Install the memory module: Align the notch in the module with the slot in the center of the connector. Slide the edge of the module firmly into the connector, and rotate the module down until you hear a click. NOTICE: If you need to install memory modules in both connectors, install a memory module in the connector labeled “DIMM1”...

  • Page 72: Replacing A Hard Drive

    Replacing a Hard Drive HINT: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. HINT: You need the Operating System CD to install the Windows operating system. You also need the Drivers and...
  • Page 73 Press the hard drive cover down. Replace and tighten the screw you removed in step3. Install the Dell-provided operating system (see page60). Install the Dell-provided drivers and utilities (see page50). hard drive screw Ad d i n g P a r t s...

  • Page 74: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive Ad d i n g P a r t s...

  • Page 75: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Warranty and Return Policy Information...

  • Page 76: Specifications

    Specifications Microprocessor Microprocessor type L1 cache L2 cache Math coprocessor System Information System chip set Data bus width DRAM bus width Microprocessor address bus width Flash EPROM Graphics bus width PC Card CardBus controller PC Card connectors Cards supported PC Card connector size Data width (maximum) Memory Architecture...
  • Page 77 Memory (continued) Standard memory 64 MB (non-ECC) Maximum memory 512 MB (non-ECC) Memory clock speed 100 MHz Memory access time CL2 (NOTE: CL2 indicates a CAS latency of two clocks.) Ports and Connectors Serial 9-pin connector, RS232; 16550-compatible, 16-byte buffer connector Parallel unidirectional (standard AT), bidirectional, or ECP connector...
  • Page 78 Audio Audio controller Stereo conversion Interfaces: Display Type Response time (typical) Operating angle Dot pitch Panel (typical) Backlight Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad Interface X/Y position resolution (graphicstable mode) A p p e n d i x AC97 link audio 16-bit (analog-to-digital and digital-to- analog)
  • Page 79 Touch Pad (continued) Size: Thickness 2.00 mm (0.08 inch) at highest component Width 64.88 mm (2.55 inch) Height 48.88-mm (1.92-inch) rectangle with 0.5-mm (0.02-inch) tabs Weight 6.5 g (0.23 ounce) Power: Supply voltage 5 V 0.5 VDC Supply current 25 mA (maximum operating current) in accordance with IEC-801-2 Modem Data/fax modem...
  • Page 80 Battery (continued) Charge time (approximate) Life span (approximate) Temperature range: AC Adapter Input voltage Input current (maximum) Input frequency Output current Rated output voltage Dimensions: Weight (with cables) Temperature range: A p p e n d i x Computer on 2.5 hours Computer off 1 hour...
  • Page 81 Environmental Temperature range: Operating 0 to 35 C (32 to 95 F) Storage –4 to 65 C (24.8 to 149 F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.9 GRMS using a random-vibration spectrum that simulates user environment Storage 1.3 GRMS using a random-vibration...

  • Page 82: Standard Settings

    Standard Settings The system setup program contains the standard settings for your computer. System Setup Screens The system setup screens are organized into the following sections: • HINT: • T o s e e information about a specific item, highlight the item and refer to the ItemSpecific help a r e a on the screen.

  • Page 83: Viewing Settings

    Select Menu Enter Viewing Settings Turn on (or restart) your computer. When the blue Dell™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to ® wait until you see the Windows computer and try again.

  • Page 84: Dell Technical Support Policy (U.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 85: Definition Of "Third-Party" Software And Peripherals

    Contacting Dell When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 86 Website and E-mail Address Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com General Support Technical Support Customer Care Home/Small Business Sales Corporate Sales Switchboard Website: http://support.euro.dell.com...
  • Page 87 Country (City) Department Name or Service Area, International Access Code Country Code City Code Canada (North York, Ontario) Automated Order-Status System International Access Code: 011 AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct Sales—from outside Toronto) Sales (Direct Sales—from within Toronto) Sales (Federal government, education, and...
  • Page 88 A p p e n d i x Department Name or Service Area, Website and E-mail Address Technical Support Customer Care TechFax Switchboard Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com...
  • Page 89 Home and Small Business International Access Code: 00 Technical Support Country Code: 33 Customer Care City Code: (1) (4) Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/fr/fr/emaildell/ Germany (Langen)
  • Page 90 Transaction Sales Corporate Sales Technical Support Home User Customer Care Small Business Customer Care Corporate Customer Care Sales SalesFax Switchboard Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer Care Switchboard Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/it/it/emaildell/ Corporate Technical Support...
  • Page 91 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™ and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
  • Page 92 SalesFax (Austin, Texas, U.S.A.) Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: http://support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service...
  • Page 93 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 94 Website and E-mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com General Support General Support Customer Service Phone Customer Care...
  • Page 95 Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 96 Fax Technical Support Sales Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business)
  • Page 97 Corporate Customer Care Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers toll free:088006007...
  • Page 98 Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (for portable and desktop computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)

  • Page 99: Returning Items For Warranty Repair Or Credit

    General Support Returning Items for Warranty Repair or Credit Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 100 EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://accessories.us.dell.com/. A p p e n d i x •...

  • Page 101: Fcc Notices (U.s. Only)

    ), your computer is considered to be a Class B digital device. Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. Appendix...
  • Page 102 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 103 FCC regulations: • Model number: PP02L • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Modem Regulatory Information This equipment complies with Part 68 of the FCC rules. On the bottom of...

  • Page 104: Battery Disposal

    If you experience trouble with this telephone equipment, refer to the chapter titled “Getting Help” in your computer’s troubleshooting documentation or, for some computers, the section titled “Contacting Dell” in your computer’s online guide to find the appropriate telephone number for obtaining customer assistance.

  • Page 105: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A.de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.de C.V.

  • Page 106: Información Para Nom (Únicamente Para México)

    Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F Embarcar a: Dell Computer de México, S.A.de C.V. al Cuidado deKuehne & Nagel de MéxicoS. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.

  • Page 107: One-Year Limited Warranty (U.s. Only)

    Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
  • Page 108 Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).

  • Page 109: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 110 Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 111: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.

  • Page 112: Exclusions

    Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of...

  • Page 113: Total Satisfaction" Return Policy (U.s. And Canada Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
  • Page 114 To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. See “Contacting Dell” on page85 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.

  • Page 115: Index

    54 contact numbers, 85 crashes, 45 damaged computer testing, 49 Dell support policy, 84 Device Driver Rollback, 5 4 display fixing problems, 3 2 drivers reinstalling, 50 drives fixing problems, 4 1 DVD drive fixing problems, 4 2 electrostatic discharge.
  • Page 116 I n d e x media bay about, 2 4 swapping devices, 25 memory adding, 69 removing, 70 messages start-up, 32 modem fixing problems, 3 8 network fixing problems, 4 4 palm rest inserts replacing, 68 power fixing problems, 3 1 turning off, 24 printer connecting, 20...
  • Page 117 video fixing problems, 3 2 warranty, 106 warranty information, 111 wet computer, 4 8 Windows 2000 Display Settings, 33 display settings, 3 3 Printer, 36 printer, 36 reinstalling, 64 shutdown, 24 Windows Me Display Settings, 33 printer, 36 reinstalling, 62 shutdown, 24 Windows XP Device Driver Rollback, 5 4...
  • Page 118 I n d e x I n d e x...

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