Troubleshooting - Philips HTR5224 User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using the
product, check the following points before
requesting service. If the problem remains
unsolved, register your product and get support
at www.philips.com/welcome.
If you contact Philips, you will be asked for
the model and serial number of your Digital
Receiver. The model number and serial number
are on the back or underside of your Digital
Receiver. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
No reaction to the remote control.
• Disconnect this product from the socket
for a few minutes, then connect again.
• Point the remote control at the product.
• Insert the batteries correctly.
• Insert new batteries if necessary.
24
Sound
No sound.
• Ensure that the audio or HDMI cables are
connected and press AUDIO SOURCE
or HDMI SOURCE to select the correct
input source.
Poor radio reception.
• If the signal is too weak, adjust the
antenna or connect an external antenna
for better reception.
• Place the antenna further away from any
equipment that may cause interference.
No output from the Set-Top Box.
• Not all the Set-Top-Box supports output
through HDMI receiver. Check with the
respective manufacturer for the HDMI
output support .
Dual sound is heard from TV and this Digital
Receiver.
• Check if you have done the 'TV AUDIO
INPUT' mapping correctly, see 'Getting
Started' > 'Use Philips EasyLink' .
• Turn off the 'EASYLINK' feature, see
'Getting Started' > 'Use Philips EasyLink'.